Client Support Specialist I Transcription

The Client Support Specialist I, Transcription provides administrative and client service support to clients, managers, and internal Transcription Operations teams. This role serves as a client service advocate by responding to client needs, completing transcription-related support tasks, and helping ensure timely, accurate service delivery.

Responsibilities include handling client inquiries, maintaining accurate documentation, supporting provider/user updates, e-signatures, report corrections, failed fax follow-up, CC updates, schedule support, Needs Dictation queue reconciliation, and other support center activities that promote client satisfaction and operational efficiency.