AI Solutions Support Specialist

Introduction:

We are a leading, national consulting firm that provides compassionate, full-spectrum emergency management services including planning and preparedness, response, recovery, and mitigation services to the public and private sectors before, during and after a natural disaster or catastrophic event.

Our mission is to provide compassionate consulting services to local, state, federal, and industry clients, active in disaster response, recovery, and preparedness. We will be on time, on target, and on budget with the services aligned to the evolving threats and hazards facing our nation.

The position will be guided by ACDC’s Corporate Values Platform in all activities.

Position Summary:

Job Title: AI Solutions Support Specialist

Full Time or Part Time: Full -Time (30+ hours per week)

Exempt/Non-Exempt: Non-exempt

Temporary/Seasonal/Regular: Temporary

Hourly/Salary: $22.00/hr

Travel/Location: Remote

Mission of Role/Position Summary:

The AI Solutions Support Specialist supports the Data, Technology & Innovation (DTI) team in the development and application of AI-driven tools and process improvements. This role focuses on assisting with the analysis, prototyping, and support of AI-enabled solutions that enhance internal operations and project-based workflows.

The position emphasizes practical application of AI technologies, such as automation, data analysis, and natural language processing, within defined business use cases. The specialist will work under the direction of the DTI team to support ongoing initiatives, contribute to solution development, and help ensure outputs are accurate, usable, and aligned with organizational needs.

This role is designed as a junior/entry-level technical support position within AI initiatives and does not involve independent ownership or deployment of production AI systems.

Tasks, Duties, and Responsibilities:

Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions:

Support the DTI team in identifying opportunities to apply AI-driven solutions to improve business processes and workflow efficiency.

Assist in the design, prototyping, and support of AI tools and applications for internal and client-facing use cases.

Analyze existing workflows and operational processes to identify opportunities for automation and optimization.

Support data analysis efforts involving structured and unstructured data to generate insights and inform decision-making.

Assist in validating AI-generated outputs for accuracy, consistency, and usability.

Troubleshoot operational and technical issues related to AI-supported tools and workflows under team guidance.

Document processes, methodologies, assumptions, and findings to support transparency, repeatability, and continuous improvement.

Participate in cross-functional meetings to support collaboration and understand business needs.

Conduct research on emerging AI tools, frameworks, and best practices relevant to organizational objectives.

Maintain accurate records of work, documentation, and progress across assigned tasks and projects.

Perform other duties as assigned.

Knowledge, Skills, and Abilities:

Technical Knowledge:

Foundational understanding of AI concepts, including machine learning, natural language processing, and automation

Familiarity with data analysis concepts and tools

Awareness of AI-assisted workflows and practical business applications

Programming and Tools:

Basic experience with one or more of the following: Python, SQL, JavaScript/TypeScript, or R

Familiarity with data manipulation, scripting, or prototyping environments

Exposure to Microsoft 365 tools; familiarity with Power Platform or similar tools is a plus

AI Application & Governance:

Understanding of prompt engineering fundamentals and AI-assisted workflows

Awareness of responsible AI practices, including data privacy, confidentiality, and output validation

Ability to work within established governance and security guidelines

Analytical Skills:

Strong problem-solving and critical thinking skills

Ability to analyze workflows and identify efficiency improvements

Communication and Collaboration:

Ability to communicate technical concepts clearly to both technical and non-technical stakeholders

Strong written documentation skills

Ability to work collaboratively in cross-functional environments

Organization and Execution:

Ability to manage time effectively and handle multiple tasks or projects

Strong attention to detail and accuracy in documentation and deliverables

Ability to follow direction and work independently within defined scope

Professionalism:

Demonstrates discretion when handling sensitive or confidential information

Adaptable to changing priorities and evolving business needs

Expected Hours of Work:

Schedule may vary. Work on evenings and weekends may be required. Dependability and punctuality are paramount.

Travel Requirements:

Must be willing to travel and deploy to client sites fo…