Customer Relationship Manager

Mandate:

Reporting to the Vice President of Business Development and Sales, the Customer Relationship Manager will serve as the key liaison between our sales representatives and the operations team. In this role, you will support existing accounts while also identifying and pursuing new business opportunities through both inside and outside sales outreach. Responsibilities include preparing customer quotes, maintaining and updating databases, and consistently delivering exceptional customer service. Additional duties involve responding to customer inquiries, conducting customer review calls, and fulfilling other tasks assigned by the company.

Requirements:

Minimum 2 years of sales or operations experience in a 3PL freight forwarding environment

Experience in ocean, air, ground, brokerage, or warehousing is considered an asset

Bachelor's degree in business or a related field is considered an asset

Knowledge of current air and ocean service offerings for transatlantic shipments to the United States will be considered an asset

Travel may be required

What You Offer:

Proficiency in establishing rapport and developing solid relationships with potential leads and key customer contacts

Ability to ask the right questions, listen carefully and understand customers' needs

Proven problem-solving skills

Excellent communication skills

What We Offer:

Equal opportunity employer

Competitive compensation

Comprehensive health and dental care

Balance between work and home life

Opportunities for professional development and career growth

Salary range: USD $70,000–80,000