Portuguese Speaking Customer Service Agent - Work In Athens, Greece

Portuguese Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm, proudly connecting exceptional multilingual talent with outstanding career opportunities across Europe and beyond. With a distinguished reputation built on trust, transparency, and results, we specialise in placing skilled professionals within leading organisations across the Customer Support Services industry and a wide range of other dynamic sectors. At Mercier Consultancy Group, we are committed to shaping careers and empowering individuals to thrive in their professional journeys.

Job Overview

We are currently seeking a motivated and customer-focused Portuguese Speaking Customer Service Agent to join a high-performing support team based on-site in Athens, Greece. This exciting Portuguese Speaking Customer Service Agent position in Greece is an excellent opportunity for fluent or native Portuguese speakers who are passionate about delivering exceptional customer experiences within the Customer Support Services industry. If you are searching for rewarding Portuguese-speaking jobs that combine professional growth with the adventure of living in one of Europe's most vibrant cities, this role is the perfect fit for you.

Key Responsibilities

Deliver prompt, professional, and empathetic customer support to Portuguese-speaking clients via phone, email, and live chat channels.

Identify customer needs accurately and provide effective solutions in line with company guidelines and Customer Support Services best practices.

Handle and resolve customer inquiries, complaints, and escalations in a timely and courteous manner, ensuring high levels of customer satisfaction.

Document all customer interactions accurately and thoroughly within the CRM system, maintaining detailed and up-to-date records.

Collaborate closely with team leaders and colleagues to meet individual and team performance targets, including quality, productivity, and customer satisfaction metrics.

Stay informed about product and service updates, internal processes, and industry developments to provide customers with accurate and relevant information at all times.

Proactively identify opportunities to improve customer experience and contribute suggestions to team leaders for ongoing service enhancement.

Adhere to all company policies, data protection regulations, and quality assurance standards within the Customer Support Services environment.