ServiceNow Senior Solutions Consultant

Crossfuze is recruiting for a Senior Solutions Consultant to join our pre-sales team. We are looking for someone with a strong understanding of the ServiceNow platform who will be able to demonstrate the value of ServiceNow as it relates to specific needs of customers and prospects. Once the value has been communicated, you will need to collaborate with customers to scope out their initiative and recommend a solution to move forward leveraging our Crossfuze Delivery team as needed to craft the solution.

This position will work remotely and candidates must be located in Canada. With a preference for PST, MST and CST working time zones.

ServiceNow subject matter expert to provide business and solutions consultancy to our customers and prospects

Perform pre-sales support calls by attending customer meetings with Crossfuze Account Executives that may include a formal presentation or product demo

Demonstrate functionality of ITSM and 6 other platform applications to prospects/customers

Responsible for addressing customer business issues and translating to value through ServiceNow solutions

Continually identify product improvements and stay on top of ServiceNow industry trends, market shifts and the competitive landscape

For a given engagement, gather requirements and design a technical solution that is designed, sized and scoped for successful project delivery

For a given engagement, provide cost estimates with regard to time and resources

Act as a strong partner to key people within Crossfuze, ServiceNow, and all prospects/customers, providing a high level of professionalism during all team interaction

Work closely with the sales team to determine that our services are positioned properly on all designated accounts

Ensure a smooth transition from sales to the delivery team as projects kick off

Determine scope and prepare estimates for high-complexity deals involving multiple workstreams, custom applications, etc.

Prepare estimates for RFP responses

Assist with Solution Consulting Team logistical tasks such as maintaining demo instances or team collateral

Help sales team successfully close business and recommend realistic solutions that enable our delivery team to be successful so they can attain high customer satisfaction scores post-implementation

Create and update estimating details on Crossfuze offerings

At the direction of the Director of Solution Consulting, will help with onboarding of new hire Account Executives and Solutions Consultants