ServiceNow Platform Administrator (371)
iTech AG · Remote , Arlington, Virginia · Posted Jul 2, 2026
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OVERVIEW
iTech AG is seeking a ServiceNow System Administrator to support enterprise ServiceNow platform environments across federal and commercial clients. The System Administrator may support greenfield implementations, initial platform stand-up, existing mature environments, a single instance stack, or multiple enterprise instance stacks.
The ideal candidate is a hands-on platform administrator responsible for ensuring the ServiceNow environment is secure, stable, upgrade-safe, and aligned with platform best practices. This includes supporting configuration, integrations, security controls, testing, governance, and ongoing platform operations in structured enterprise environments that emphasize scalability, compliance, and federal standards where applicable.
ROLES AND RESPONSIBILITIES
Platform Administration and Configuration Administer and maintain ServiceNow instances across development, test, and production environments
Configure core platform components including users, groups, roles, access controls, system properties, platform settings, and reference data
Support platform setup for new environments and assist in foundational instance configuration
Maintain platform stability through proactive monitoring, controlled configuration, and ServiceNow administration best practices
Manage Role-Based Access Control, Access Control Lists, user criteria, and data visibility rules for applications such as Knowledge Management and Service Catalog
Configure and support LDAP integration, SSO authentication, and platform security hardening activities
Platform Operations and Lifecycle Management Manage update sets, application promotions, and release migration activities
Support ServiceNow Store and application repository updates, including scoped application lifecycle management
Perform and coordinate instance cloning activities across environments
Support platform upgrades, patching, and regression validation
Review system logs, performance metrics, and error reports to proactively resolve issues
Testing, Quality Assurance, and Platform Data Develop and execute structured test plans for platform changes
Build and maintain Automated Test Framework test suites
Support regression testing, validation, and User Acceptance Testing during upgrades and releases
Maintain integrity of CMDB records, configuration items, relationships, reference data, and core platform data structures
Administer Knowledge Management, including lifecycle, publishing, and access controls
Ensure test evidence and documentation support audit and compliance requirements
Integrations, Governance, Monitoring, and Collaboration Support validation and troubleshooting of platform integrations, including REST/SOAP data flows as applicable
Support platform governance processes, including change workflows, release controls, naming conventions, configuration standards, and citizen development guardrails
Monitor instance health, respond to platform incidents, troubleshoot issues using logs and diagnostics, maintain documentation, and collaborate with developers, architects, security teams, and business stakeholders
Other duties as assigned
MINIMUM QUALIFICATIONS
3+ years of ServiceNow administration experience
Hands-on experience administering and supporting ServiceNow environments across development, test, and production instances
Strong understanding of user, group, and role administration; ACLs and security model fundamentals; system properties and platform configuration; and update sets and release promotion processes
Experience with LDAP integration and SSO configuration
Experience supporting platform testing and structured validation efforts
Strong troubleshooting skills and ability to interpret system logs and platform behavior
EDUCATION AND CERTIFICATIONS
Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience
ServiceNow Certified System Administrator
PREFERRED QUALIFICATIONS
Experience supporting greenfield ServiceNow implementations
Experience in federal, public sector, or highly regulated environments
ITIL v4 Foundation certification
Experience with Automated Test Framework
Exposure to CMDB governance and data model best practices
Experience supporting platform upgrades and clone strategy execution
Familiarity with Agile or DevSecOps delivery models
Experience supporting scoped applications and ServiceNow Store applications
Exposure to platform governance or Center of Excellence models
ServiceNow Certified Implementation Specialist – Data Foundations
SECURITY CLEARANCE
Ability to obtain and maintain a Public Trust
Pursuant to government contracts, US Citizenship is required
iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local law…