Care Center Senior Manager
Hopscotchprimarycare · Brevard, NC · Posted Jul 6, 2026
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About Hopscotch Primary Care
At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.
Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.
Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we’d like to meet you.
About the Role
As a Senior Care Center Manager (Senior CCM), you will serve as a key operational leader responsible for overseeing multiple clinic sites and driving performance, consistency, and culture across locations. This is a step beyond single-site management—you are accountable not just for execution, but for scaling best practices, developing leaders, and ensuring operational excellence across clinics and teams.
You will partner closely with clinical and operational leaders to ensure clinics deliver high-quality, high-touch care while meeting clinical, operational, and financial goals.
A successful Senior CCM operates as both a player-coach and systems thinker—able to zoom in on day-to-day challenges while also building the structures and people needed for long-term success.
What You'll Do
Lead Site Operations Performance
Provide leadership and foster collaboration across team members in Hopscotch clinics to deliver best-in-class patient care, support care teams and achieve goals around clinical outcomes, quality, operational and financial performance
Partner with physician and clinical leaders to enable successful clinical, operational, and financial outcomes and ensure they have the appropriate support needed
Collaborate with teams across the company to share clinic information, identify/resolve/escalate issues and concerns, and support on-going training and development
Build Develop High-Performing Teams
Manage, coach, and mentor multidisciplinary teams of professionals across clinic locations
Build team member capability across clinics through coaching, feedback, and development planning
Foster a culture of accountability, collaboration, and continuous improvement
Support hiring, onboarding, and talent planning across sites
Support Best-In-Class Patient Care
Advocate for patients and team members and foster a patient-centered, positive and supportive work culture
Oversee care delivery for up to 1,000+ patients, ensuring patients receive superb care they would willingly refer others to in the community
Collaborate with physician and clinical leaders to ensure alignment between clinical and operational priorities
Ensure PCPs and care teams have the support needed to deliver high-quality care
Help navigate complex operational or team challenges that impact care delivery
Drive Operational Excellence
Ensure strong execution of core operational processes across all sites (scheduling, billing, workflows, compliance)
Standardize and optimize processes to improve efficiency and patient experience
Oversee clinic facilities and operational needs across locations
Support and lead implementation of new initiatives, tools, and workflows
Own Financial Metric Performance
Manage and influence P L performance across multiple clinics
Track, analyze, and act on key performance metrics across sites
Partner on budgeting, forecasting, and resource allocation
Ensure clinics are meeting targets tied to value-based care performance
Ensure Compliance Risk Management
Maintain compliance across sites with all regulatory requirements (HIPAA, OSHA, CLIA, etc.)
Identify and mitigate operational risks proactively
Impact Community Growth Efforts
Support growth across clinics, including patient acquisition and community engagement
Build and maintain relationships with community partners
Ensure each clinic is a strong ambassador for Hopscotch in its local market
About You
You’re a strong operator and people leader who knows how to scale what works. You’re comfortable owning outcomes across multiple teams and locations—and you don’t lose sight of the human side of leadership while doing it.
Experience
4+ years of leadership experience in a clinical or healthcare setting, including managing managers or multiple teams
Experience overseeing multi-site operat…