Medical Customer Service Representative – PMD (Power Mobility Department)

DME Receptionist

Location: Sacramento, CA (Fully Onsite)

Schedule: Full-Time, 40 hours per week

Pay: $20–$22.50 per hour (depending on experience)

We are seeking Customer Service Representatives to join our Power Mobility Department (PMD) in Sacramento. This is an in-person position supporting patients, caregivers, clinicians, and vendors involved in the delivery and maintenance of specialized rehabilitation equipment.

The PMD team works with a wide range of complex rehabilitation and adaptive equipment, including power wheelchairs, specialized strollers, helmets, seating systems, and other custom-fitted devices designed for individuals with complex medical needs and progressive conditions.

This role is ideal for someone who enjoys helping others, excels at problem-solving, and can effectively coordinate multiple tasks while delivering exceptional customer service.Key Responsibilities

• Serve as the primary point of contact for patients, caregivers, healthcare providers, and vendors.
• Coordinate orders, repairs, maintenance, and service requests for rehabilitation and adaptive equipment.
• Assist with scheduling appointments, equipment deliveries, fittings, and follow-up services.
• Communicate with clinical teams, manufacturers, and insurance representatives regarding equipment needs and status updates.
• Maintain accurate customer records and documentation within company systems.
• Track open orders and service requests to ensure timely resolution.
• Respond to customer inquiries with professionalism, empathy, and urgency.
• Support patients with complex rehabilitation needs by providing clear communication and exceptional service throughout the equipment process.

Required Skills & Qualifications

• Strong customer service and communication skills
• Excellent organizational skills with the ability to multitask
• Attention to detail and commitment to patient confidentiality (HIPAA compliance)
• Proficiency with Microsoft Office or similar systems
• Familiarity with insurance verification processes (preferred)
• Basic knowledge of medical terminology (preferred)

Education & Experience

• High school diploma or equivalent required
• Prior experience in a receptionist, medical office, or customer service role preferred
• Experience in a healthcare or DME setting is a plus

Pay: $20.00 - $22.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you able to work fully onsite in Sacramento, CA (40 hours per week)? (Required)
• When are you available to start? (Required)
• How many years of experience do you have in the healthcare field as a receptionist, front desk, or customer service role? (Required)
• This role requires strong attention to detail when handling patient information and documentation. Are you comfortable working in a detail-oriented environment? (Required)
• Please leave your best phone number and email address to contact you throughout the interview process. (Required)
• Do you have experience with any EHR or EMR systems? If yes, please specify
• Do you have DME (Durable Medical Equipment) experience?

Work Location: In person