Medical Support Assistant (Advanced)

Coordinates complex patient access and administrative support across outpatient, inpatient, eligibility, and enrollment settings. Reviews clinic use, manages scheduling and wait lists, processes secure messaging, updates records, supports transfers and discharge follow-up, verifies eligibility, and resolves workflow issues while serving as a liaison among Veterans, families, care teams, VA facilities, and providers. Maintains confidentiality; supports timely, safe, patient-centered care.