Outreach Phlebotomist

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status: Non-Exempt

Hiring Range: $17.36 - $31.26

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details: Holidays – Every Third Holiday, Monday through Friday; On Call – Required; Weekends – Every Other Weekend

Scheduled Hours: 5:30‑12:00, every other weekend 5:30‑12:00, holidays by rotation

Shift: 1 – Day Shift, 6 Hours (United States of America)

Hours: 25

Cost Center: 25080 – 3110 Lab Administration

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the direction of the Laboratory Manager, performs all venipunctures and capillary collection on patients and transports all specimens to the Laboratory. Settings include physician’s offices, nursing homes, assisted living facilities and home draws.

Major Responsibilities

• Draws blood specimens following proper procedure.
• Labels all specimens according to policy.
• Transports or prepares for transport all specimens to the laboratory.
• Follows all laboratory and hospital safety rules and universal precautions.
• Monitors patient for negative reactions and takes appropriate measures to allay patient anxiety.
• Greets patient using customer care concepts.
• Verifies patient information and in draw station enters information into the computer.
• Responds to inquiries from physician’s office, nursing home or patient.
• Verifies or confirms patients’ orders as needed.
• Maintains appropriate logs or records.
• Participates in the training of new employees.
• Assures that written physician orders accompany requested tests and ensures diagnosis is present.
• Informs supervisor of any patient or physician concerns for PI trending.
• Maintains an inventory of supplies consistent with usage.
• Covers all areas of phlebotomy as needed.

Standard Staffing Level Responsibilities

• Complies with established departmental policies, procedures, and objectives.
• Attends variety of meetings, conferences, seminars as required or directed.
• Demonstrates use of Quality Improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Maintains regular, reliable, and predictable attendance.
• Performs other similar and related duties as required or directed.
• All responsibilities are essential job functions.

Position Qualifications

License/Certification/Education:

• High School Diploma or equivalent.
• Graduate of a Certificate program in Phlebotomy or Medical Assistant.

Experience/Skills:

• Must have reliable transportation and ability to work independently.

Preferred: Previous phlebotomy experience preferred. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

Physical Demands and Environmental Conditions

Work is considered mostly sedentary with frequent standing and bending. Regular exposure to blood and body fluids. May be required to move/lift objects up to 50 lbs. Position requires work indoors in a lab environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Sta…