Medical Assistant, Market Float, Bilingual

Position Overview

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities. Core to the ArchWell Health approach is a robust clinical care team dedicated to the needs of our members. The Medical Assistant (MA)-Market Float is critical in supporting the Market’s primary care providers daily to ensure efficient patient care. MAs work collaboratively with market care teams to greet and room members, assist in assessing patient health conditions—including performing routine diagnostic testing during appointments—and may be required to report to regional centers on short notice.

Key Responsibilities

• Conduct intake with patients by measuring & recording vital signs, performing patient interviews and medical histories, examinations, and routine screenings while addressing all questions and concerns.
• Critically listen and engage with patients throughout the appointment, ensuring any changes or needs are promptly communicated to PCPs, specialists, or other clinical personnel.
• Perform tasks with a strong focus on patient experience, including processing patient phone messages, returning calls, routing inquiries appropriately, and contacting patients to relay pertinent information for the physician.
• Change dressings, apply bandages, remove sutures, and conduct other first aid procedures; utilize CPR skills when necessary under physician supervision.
• Ensure compliance with OSHA safety standards and maintain accurate, legal, and ethical documentation at all times.
• Provide health coaching to patients to support healthy lifestyle choices, following up via weekly calls.
• Be prepared to report to regional centers with short notice. Note that while schedules are normally posted 1 week in advance, occasional last-minute adjustments may occur. Travel mileage beyond the home center will be reimbursed at the standard rate.

Required Qualifications

Required Skills & Abilities

• Must possess a high degree of emotional intelligence and integrity along with a driven and focused work ethic.
• Self-starter with the ability to think creatively and work effectively.
• Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Strong communicator with a clear customer orientation.
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, assess risks, and determine effective solutions.
• Experience with claims/quality reports and analytical software packages.
• Proficient skills in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and familiarity with various other software applications.
• Ability to travel occasionally for company meetings.
• Must be bilingual (language dependent on member demographics) and able to pass a formal proficiency exam as part of the selection process.

Education and Experience

• High school diploma or equivalent (GED) required.
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training is required.
• A minimum of 3 years of work experience as a Medical Assistant.
• At least 1 year of phlebotomy experience.
• BLS for Healthcare Providers required.
• Experience with EClinicalWorks or a similar EMR system.
• Experience working with geriatric patients is a plus.

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.