Front Desk Receptionist-Medcal

Front Desk Medical Receptionist

Summary:

West Hills Imaging is seeking a part- time Front Desk Medical Receptionist, who will be key member of our front office and will be the first point of contact for patients and visitors, ensuring they receive exceptional service while supporting the clinical and administrative staff.

Responsibilities:

• Greeting Patients & Visitors: Welcome patients and visitors in person or on the phone, providing a friendly and professional atmosphere.
• Scheduling Appointments: Schedule patient appointments for consultations, imaging tests, and any required follow-ups, coordinating with providers to ensure smooth scheduling.
• Answering Questions: Respond to routine patient inquiries, provide information regarding office policies, appointment details, and services offered.
• Maintaining Records: Keep patient records organized and ensure they are accurately updated.
• Processing Payments: Process patient payments, verify financial records, and assist with billing inquiries.
• Assisting with Insurance: Help patients complete insurance forms, verifying the accuracy of information and submitting claims as needed.
• Notifying Providers: Communicate with healthcare providers regarding patient arrivals, delays, and appointment changes.
• Protecting Patient Confidentiality: Maintain strict patient confidentiality in compliance with HIPAA regulations.
• Compliance: Adhere to OSHA and other regulatory requirements to ensure a safe and compliant working environment.

Skills and Qualifications:

• Proficiency in Typing: Strong typing skills required for accurate data entry.
• CPR Certification (Preferred): Current CPR certification preferred but not required.
• Excellent Communication Skills: Professional communication skills to interact effectively with patients, healthcare providers, and team members.
• Organizational Skills: Ability to multi-task and manage patient appointments and administrative duties in a busy medical office.
• Customer Service Focus: Friendly, compassionate, and patient-centered approach to service.
• Attention to Detail: Accuracy in managing patient information and financial transactions.
• Excellent computer skills with proficiency in Microsoft Office suite (Word, Excel) and office equipment such as multi-line phones and fax machines.
• Strong organizational skills with attention to detail for documentation review and filing tasks.
• Exceptional customer service skills paired with professional phone etiquette and a friendly demeanor

Medical Specialty:

• Radiology

Experience and Licenses:

• Minimum of a high school diploma
• Previous Medical Office Experience (Preferred): Previous experience in a medical or imaging office setting is a plus but not required.
• Minimum of 2 years customer service experience
• Minimum of 2 years medical terminology preferred
• Minimum of 1 year experience with hands-on computer proficiency

Schedule:

• 8 hour shifts M-W-F, one Saturday a month

Work Location:

• In person Moon Twp., PA 15108

At West Hills Imaging, we pride ourselves on providing excellent care and service to our patients. We offer a flexible schedule and great team environment. If you are a dedicated, detail-oriented individual who thrives in a fast-paced medical environment, we encourage you to apply.

Pay: $16.00 - $18.00 per hour

Benefits:

• Paid time off

Work Location: In person