Client Engagement Coordinator (Part Time, Remote and Temporary)

Purpose : The Client Engagement Coordinator will serve as the primary point of contact for customers during the pre-trial phase of the Lingraphica At-Home AAC device trial. This individual is a key player in educating caregivers, individuals with communication disorders, and clinicians on the benefits of Lingraphica’s offerings. CEC efforts will lead to AAC device intake submissions for all existing sales channels and ensure monthly intake goals are met or exceeded. The Client Engagement Coordinator will also be responsible for guiding clients and their support persons through the beginning stages of the consumer-sales process and ensuring a positive customer experience.

Essential Duties & Responsibilities:

Offer a consultative approach to guide prospects and repeat customers to products best aligned with their top communication needs

Conduct engagement conversations through multiple platforms including inbound calls, outbound calls, email, and online chat

Provide engaging and comprehensive AAC device demos to consumers

Offer a world-class customer experience in every interaction consistent with Lingraphica’s core values

Demonstrate the ability to adapt and think critically beyond established scripts, leveraging a deep understanding of our products and their applications across various communication disorders. Exhibit creativity and flexibility in tailoring interactions to meet the unique needs of each customer.

Contribute to weekly projected consumer intake goal through engagement activities

Complete trial coordination calls with clients

Screen new clients for At–Home Device Trial appropriateness

Ensure clients have a complete understanding of the consumer trial process

Confirm accuracy of all patient information (insurance, demographics, diagnoses, etc.)

Follow up with patient/care-partner to get missing information, as needed

Schedule/reschedule initial training sessions with Clinical Technology Consultants and Technology and Training Specialists

Ensure documentation of all customer interactions within the company CRM

Utilize HubSpot reports to monitor data trends and provide process and communication recommendations based on the data

Report weekly metrics that support individual and team goals

Knowledge, Skills & Abilities

Ability to effectively engage customers by offering personalized solutions

Superior product category knowledge

Curious thinker with a desire to improve existing processes

Excellent communication skills (written, verbal and listening)

Compassionate / Empathetic

Able to deliver a positive customer experience

Excellent time management and multi-tasking skills

Ability to perform above expectations in a fast paced and dynamic environment

Teamwork, especially as an expert in getting things done, all with a positive attitude

Problem-solve to remove any potential obstacles before and during the consumer trial process

Education & Experience

Bachelor's Degree in Communication Sciences and Disorders or a related field (preferred), or equivalent combination of education & experience

AAC Experience, strongly preferred

2 years of B2C or B2B customer service experience

Proficiency with Microsoft Office and online chat tools

Experience with HubSpot or other CRM platforms (preferred)

Experience in sales and marketing, healthcare industry, or durable medical equipment (preferred)

Bilingual English/Spanish (preferred)

Work Environment & Physical Demands

The incumbent works remotely from their home and is expected to maintain a safe, productive work environment with secure internet access.  The ability to operate a computer with or without reasonable accommodation is required.

Travel

Not required for a temporary role.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lingraphica and Pay Transparency

At Lingraphica, we are committed to fair and equitable compensation practices. The starting hourly range for this position is $26.20 - $29.09 per hour. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.

To learn more about Lingraphica, visit: www.lingraphica.com ! To learn more about our benefits offerings, click here !

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