French Speaking Customer Service Agent - Work In Athens, Greece

French Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm with a strong presence across Europe, connecting exceptional multilingual talent with world-class organisations in the customer support services sector and beyond. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, personalised recruitment experience that puts candidates first. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a life you love.

Job Overview

We are currently seeking a motivated and customer-focused French Speaking Customer Service Agent to join a dynamic, fast-growing team based on-site in Athens, Greece. This is a fantastic opportunity for fluent French speakers who are passionate about delivering outstanding support experiences within the customer support services industry, and who are ready to take the next exciting step in their professional journey. If you are looking for French-speaking jobs that offer real growth, rewarding benefits, and an incredible Mediterranean lifestyle, this French Speaking Customer Service Agent position in Greece could be exactly what you have been waiting for.

Key Responsibilities

Provide high-quality, professional customer support to French-speaking clients via phone, email, and live chat channels within the customer support services environment.

Handle customer enquiries, complaints, and requests efficiently and empathetically, ensuring first-contact resolution wherever possible.

Accurately log all customer interactions and case details into the CRM system, maintaining detailed and up-to-date records in compliance with company standards.

Identify customer needs and provide tailored solutions or escalate complex issues to the appropriate department, ensuring a seamless support experience at every touchpoint.

Collaborate closely with team leaders, quality assurance specialists, and other customer support agents to continuously improve service delivery and customer satisfaction scores.

Stay up to date with product and service knowledge, company policies, and industry best practices within the customer support services sector in order to provide accurate and reliable information.

Meet and exceed individual and team KPIs including response time, customer satisfaction ratings, and resolution rates on a consistent monthly basis.

Contribute positively to a multicultural, high-performance team environment, embracing diversity and supporting colleagues across all levels of the organization.