Emerging Store Manager

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports the Store Manager with the overall operation of the store to achieve company deliverables; works a schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience Engages customers and patients by greeting them and offering assistance with products and services; resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience; models and shares customer service best practices. Monitors customer service, provides coaching, training, and develops plans for improvements in both the front‑end and pharmacy; empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty. Accountable for improving overall customer service metrics. Operations Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing/shifting, approving time records, time‑off and managing scheduling conflicts to ensure proper coverage. Collaborates with external partners to drive the future of the Walgreens store; identifies ways to support external partnerships and services as a resource for the Pharmacy Operations Manager in seeking community outreach opportunities. Supports the Store Manager in leveraging data, analysis, and team member input to make fact‑based decisions, follow‑up, and monitor impact. Supervises the control of the store cash management including register counts, withdrawals from bank, armored car pickups, safe deposits, change orders, and oversees all aspects of bookkeeping. Supervises front‑end and pharmacy inventory, completing resets/revisions and price changes; analyzes inventory trends to create corrective action plans; trains/coaches team members on inventory standard operating procedures. Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members. Ensures the store interior and exterior are clean and presentable; manages repair and maintenance and responds to emergencies. Ensures team members have a working knowledge of all computer and technology systems and software. Provides for the safety and well‑being of team members; effectively utilizes the Security Operations Center. Complies with all company policies and procedures and operates within strict compliance with applicable laws and regulations, including the sale of alcohol, tobacco, fresh food, and pharmacy products. Completes special assignments and other tasks as assigned. Full Store Operation Business Performance Management Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables. Uses operating statements, key performance indicators, and other relevant tools to engage the team; drives solutions and actions for store improvement; collaborates with the Store Manager to identify sales opportunities and gain insights to ensure growth and performance through new initiatives as directed by the Support Center. Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary. People & Performance Management Primarily responsible for leading and training team members; provides coaching, mentoring, and support to enable career development. Manages discipline, coaching meetings, and makes recommendations regarding performance management, including discipline and termination when appropriate. Manages performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback, and giving recognition to enhance effectiveness of individual team members and the overall team. Acquires and retains talent, builds pipelines to keep the store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long‑term staffing needs, develops a talent plan, manages the candidate pool, participates in the interview process, and makes hiring decisions. Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by company policy and local, state, and federal laws. Establishes a culture of accountability through clear expectations, performance management, performance improvement plans, and constructive discipline. Training & Personal Deve…