Healthcare Corporate Account Manager

Summary:

The purpose of the Healthcare Corporate Account Manager is to provide day-to-day oversight of a portfolio of National and Regional Program Contracts for healthcare customers. The position is also responsible for business development and increasing sales through new and existing healthcare customers.

Responsibilities:

Account Management & Clinical Support

• Manage customer relationships at all levels with existing and prospective corporate customer contacts.
• Facilitate customer onboarding and service fulfillment.
• Manage the Order Guide
• Manage all account key performance indicators.
• Manage account profitability
• A/R management
• Assist the customers' Corporate Dietitian to develop recipes and menus.
• Provide nutritional information on products and diet restrictions

Inventory & Quality

• Manage inventory process: New item introduction and GPO item compliance
• Manage dead/obsolete inventory
• Manage product recalls/quality assurance issues
• Maintain dotted line responsibility with division-level account personnel to provide excellent customer service
• Consult with the following Branch Managers: General Managers, Assistant General Managers, National Account Managers, Transportation/Operations Managers, Directors of Purchasing, Category Managers, Purchasing Managers, and Inventory Control Managers.

Competencies:

• Clinical & Regulatory Expertise — Applies deep knowledge of nutrition science and healthcare regulatory frameworks to inform sound, compliant decisions.
• Commercial & Financial Acumen — Interprets financial and market dynamics to recognize opportunity and protect the health of the business.
• Account & Relationship Management — Builds durable, trust-based relationships and anticipates the needs of customers and stakeholders.
• Operational Excellence — Brings discipline, accuracy, and follow-through to deliver consistent, high-quality outcomes.
• Cross-Functional Collaboration — Works effectively across teams and functions to align efforts toward shared goals.
• Leadership — Sets clear direction and inspires confidence and commitment in others.
• Executive Influence & Presence — Commands credibility with senior audiences and shapes outcomes without relying on direct authority.
• Self-Awareness & Role Fit — Understands personal strengths and limitations and adapts to the demands of the role.

Education and/or Work Experience Requirements:

• Bachelor's degree in Dietetics or related health field required (required)
• Must be a Registered Dietitian (required)
• Minimum five (5) years of food distribution industry or relevant experience.
• Knowledgeable in the Federal and State rules and regulations for Long Term Care facilities, Assisted Living, Independent Communities, and Acute Healthcare settings.
• Exceptional verbal and written communication skills with the ability to present to executive-level audiences
• Ability to effectively present information to vendors, customers, and employees in a written and or verbal format
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) with advanced Excel capabilities
• Proficient in Ben E. Keith applications used by the Healthcare Department, CRM systems, business intelligence tools, and data analytics
• Ability to travel as needed (20%-40% of the time)