Front Desk Receptionist

Position Summary:

The Receptionist serves as the first point of contact for Derby Dental Laboratory — welcoming visitors, managing all incoming calls, and keeping front-office operations running smoothly. This person sets the tone for every interaction with our clients, dental offices, and vendors, so a warm personality and polished phone presence are essential.

Key Responsibilities:

• Answer, screen, and direct all incoming calls professionally and courteously
• Greet and assist visitors, vendors, and delivery personnel
• Triage incoming calls and assist clients with basic case questions such as expected turnaround times and case submission procedures
• Assist with data entry, invoicing support, and basic office supply management
• Relay messages accurately and follow up on pending items in a timely manner
• Support lab staff and management with administrative tasks as needed

Qualifications:

• High school diploma or equivalent required; associate degree a plus
• 1+ year of receptionist, front desk, or customer service experience preferred
• Exceptional phone manner — clear, friendly, and professional
• Strong organizational skills with close attention to detail
• Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort learning new software
• Ability to multitask and stay calm in a fast-moving environment

Dental or healthcare industry experience is a bonus, but not require

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location:

In person