Associate Care Advocate - Care Delivery

Wider Circle is hiring an Associate Care Advocate to join our Care Delivery team. This is an entry-level job with a clear path to move into a more senior role.

In this job, you will call patients by phone to learn what challenges affect their health. These may include things like trouble getting food, finding housing, or getting to medical appointments. You will help connect them with services and keep clear, accurate notes about each call.

We are looking for someone who is kind, organized, and excited to help people in their community. You will do well in this role if care about helping others and want to reduce health inequity. You build trust quickly, listen well, and communicate clearly. You stay organized under pressure and take privacy and accuracy seriously.

About Wider Circle

Wider Circle works with health plans and doctors across the country to run community care programs. We connect health plan members with neighbors who share similar experiences. Together, they support and encourage each other to take better care of their health. Our programs have been shown to improve satisfaction and reduce unnecessary doctor visits. We serve tens of thousands of communities across the country. Learn more at widercircle.com.

What You Will Do

Screen Patients and Manage Intake You will call patients and ask health-related questions using a set script. These calls usually last 15 to 20 minutes. Your goal is to make patients feel comfortable so they share honest answers.

Connect Patients to Resources You will ask questions to learn what each patient needs. Then you will share resources and send referrals to health and mental health services.

Keep Accurate Records During each call, you will type patient responses into a health records system called an Electronic Health Record (EHR). You will review and finalize your notes before the end of each workday. All records must follow federal privacy rules (HIPAA) and billing standards. You will also collect and record patient consent at the start of each call.

Manage Your Schedule You will keep your own daily calendar, send reminder calls to reduce missed appointments, and meet weekly goals. You will also schedule follow-up calls for patients and leave time between appointments to finish your notes.