Dutch-Speaking Search Engine Customer Expert - Work Remote In Bulgaria

Dutch-Speaking Search Engine Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished reputation for connecting exceptional multilingual talent with world-class organisations across the globe. With decades of industry expertise and a robust international network, we specialise in placing skilled professionals in rewarding roles that align with their language capabilities and career aspirations. At Mercier Consultancy Group, we are committed to delivering outstanding recruitment experiences for both our clients and our candidates — because your success is our success.

Job Overview

Mercier Consultancy Group is currently seeking a passionate and results-driven Dutch-Speaking Search Engine Customer Expert to join a rapidly growing Customer Support Services team based remotely within Bulgaria. This exciting Dutch-speaking job offers you the opportunity to work on behalf of a globally recognised search engine brand, delivering first-class customer support and technical guidance to Dutch-speaking users across a variety of digital platforms. If you are looking for Dutch-speaking jobs that combine your language skills with your passion for technology and customer engagement, the Dutch-Speaking Search Engine Customer Expert position in Bulgaria is the perfect opportunity for you.

Key Responsibilities

Provide professional, efficient, and empathetic customer support to Dutch-speaking users via email, chat, and other digital communication channels within the Customer Support Services environment.

Assist customers with queries related to search engine features, account settings, product functionality, and general digital tool usage.

Troubleshoot and resolve customer issues in a timely and accurate manner, ensuring a consistently high level of user satisfaction.

Accurately document all customer interactions, feedback, and resolutions in the internal CRM system in accordance with company standards.

Identify patterns in customer inquiries and escalate recurring or complex technical issues to the appropriate internal teams for further investigation.

Stay up to date with the latest updates, features, and policies related to the search engine platform in order to provide knowledgeable and current support.

Contribute to team knowledge-sharing initiatives by providing feedback, participating in training sessions, and supporting colleagues within the customer support services team.

Uphold the brand values and quality standards of both Mercier Consultancy Group and the client organization in every customer interaction.