Implementation Specialist
Campfire Interactive · Ann Arbor, MI, United States · Posted Jul 1, 2026
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As a Implementation Consultant, you will be the primary point of contact for Campfire customers. You will
be responsible for developing lasting customer implementations that promote successful deployment and
adoption, supporting customers as they move from pilots to active production users, and leading support
activities across cost estimation, quoting, pricing, and change management. You will also gather and
document customer requirements, contribute product insights based on customer experience, and help
develop scalable professional services processes as our global customer base grows.
Location & Work Model
Ann Arbor, MI — Hybrid: Primarily remote with 3 days in-office every other week
10–20% travel to customer sites for onboarding, training, or strategic reviews
Flexible schedule; occasional evening/weekend availability for urgent customer needs
Key Responsibilities
Customer Relationship Management
Develop customer implementations that promote retention, loyalty, and long-term account health
Support customers through the full lifecycle — from pilot to active production — ensuring smooth
transitions
Lead customer support activities for cost estimation, quoting, pricing, and change management
modules
Conduct training sessions, onboarding, and quarterly business reviews across multiple geographic
markets
Identify and pursue opportunities for subscription go-lives, upsells, and account expansion
Technical & Domain Expertise
Gather and document customer requirements for business processes including cost/price analysis,
supply chain management, sales and material forecasting, and production capacity
Understand and debug complex automotive cost models in collaboration with customers
Work with customers to ensure productive use of Campfire software and maximize ROI
Process & Team Collaboration
Develop professional services processes that drive efficient, standardized outcomes across a
growing customer base
Collaborate with Product, Sales, and Support teams to relay customer feedback and inform the
Campfire solution roadmap
Maintain accurate documentation of customer requirements, interactions, and action items in the
CRM
Manage multiple customer projects concurrently, meeting deadlines while delivering high-quality
outcomes
Core Competencies
Proven ability to build and maintain long-lasting, healthy relationships with enterprise customers
Excellent verbal and written communication skills; comfortable engaging diverse stakeholders
Strong problem-solving skills — able to work through complex issues independently and with a team
Top-down, big-picture thinker who can connect day-to-day work to broader business outcomes
Ability to thrive in a fast-paced, collaborative startup environment
Strong mathematical aptitude; comfortable with financial or cost-based analysis
Eagerness to learn and adapt to new tools, processes, and customer environments
Technical Skills
Experience delivering training and support across multiple geographic markets
Ability to understand and work within complex automotive cost models
Background collaborating with product development teams to ideate and implement scalable
solutions
Proficiency with Microsoft Excel and/or other financial modeling tools for cost and price analysis
Familiarity with CRM tools (e.g., Salesforce, HubSpot) preferred
Automotive industry knowledge preferred
Work Experience
4+ years of relevant experience in a customer-facing role — professional services, customer support,
or system implementation
Experience in the computer software or SaaS industry highly desirable
Experience with cost models in Microsoft Excel or similar software packages
Education
BA/BS degree in Finance, Business, Engineering, or a related discipline
All your information will be kept confidential according to EEO guidelines.
Founded in 2000, Campfire Interactive is a leader in cloud-based solutions for opportunity management, sales forecasting, quote lifecycle management, and program/project management. With over 12,000 users globally, our software empowers automotive suppliers to optimize portfolios, manage profitability, and make confident, data-driven decisions.
Campfire's core values: Can-Do Attitude, Customer Commitment, Teamwork, Results-Oriented, and Agent of Change