Clinic Office Manager

Job Description:

Job Title: Office Manager

Location: San Diego, CA

Job Type: Full-Time

Company Overview:

Sports Performance is a family-owned and operated business deeply rooted in the San Diego community. Since 2014, we have dedicated ourselves to helping our community stay healthy, active, and performing at their best for life.

We are not your typical physical therapy clinic.

At Sports Performance, we offer physical therapy, massage therapy, performance training, regenerative recovery services, wellness services, and client-centered care under one roof. Our goal is to create a world-class experience for every client who walks through our doors, calls our clinic, texts our team, or interacts with us online.

We are a fun, fast-paced, high-standard, people-first company that believes in building real relationships, creating WOW experiences, and helping clients take control of their health, fitness, and wellness.

As we continue to grow, we are looking for an Office Manager who can take ownership of one clinic location and lead the front desk/client care experience with confidence, organization, accountability, and heart.

Job Summary:

WE WANT YOU IF…

You are a natural leader who loves people, loves solving problems, and takes pride in making sure things run the right way.

You are organized, proactive, emotionally intelligent, and confident enough to hold yourself and others accountable.

You enjoy being the person people can count on — the one who notices what needs to be done, takes initiative, communicates clearly, and keeps the team moving forward.

You are not looking for a job where you simply clock in, complete tasks, and go home.

You want responsibility.

You want ownership.

You want to be trusted to help run a clinic location and make sure the client experience, front desk operations, schedule flow, sales follow-up, and team execution are happening at a high level every day.

This role is essentially a super-powered Client Care Specialist.

The Office Manager is responsible for all front desk actions and clinic management at one assigned location. While a Client Care Specialist supports admin, sales, client care, and clinic flow, the Office Manager owns the execution, accountability, and performance of the front desk and client care systems at their location.

This position reports directly to the Operations Manager and plays a key role in making sure the clinic runs smoothly, clients are cared for, providers are supported, and the location operates with excellence.

This role is for someone who wants to operate like an intrapreneur inside the business.

You do not need to own the company — but you do need to take ownership of your location.

We are looking for someone who wants to achieve goals weekly, improve systems, solve problems, lead from the front, and be measured by results. This is not a clock-in, clock-out role. This is not a position where you sit at the front desk, wait for tasks, or do homework during slow moments.

At Sports Performance, there is always something to improve, follow up on, organize, clean up, track, solve, sell, or elevate.

The right person for this role is energized by responsibility. They enjoy being trusted with outcomes, not just assigned tasks. They want to know the numbers, improve the client experience, support the team, and help the clinic grow.

You will be responsible for making sure your location is running with excellence — from the first phone call to the final checkout, from schedule flow to client follow-up, from front desk execution to team accountability.

Key Responsibilities:

• Lead the front desk and client care operations for one assigned clinic location.
• Ensure every client receives a welcoming, professional, and WOW-level experience.
• Own the daily clinic flow, front desk execution, schedule management, and client communication for your location.
• Answer phones, respond to texts/emails, and ensure all client inquiries are handled promptly and professionally.
• Support new client conversion by helping prospects feel heard, educated, and confident in taking the next step.
• Manage current client needs including scheduling, rescheduling, waitlist, confirmations, check-in, check-out, billing questions, and follow-up.
• Ensure client information, notes, payments, forms, and records are accurate and complete.
• Monitor and support the Big 3: conversion, client experience, and arrival rate.
• Track and improve weekly goals related to client communication, follow-up, schedule flow, sales support, and front desk execution.
• Hold the front desk team accountable to daily responsibilities, communication standards, and company expectations.
• Support, train, and help develop Client Care Specialists at the assigned location.
• Identify front desk issues, client experience breakdowns, and operational bottlenecks before they become bigger problems.
• Communicate clearly with providers, leadership, and the Operations Manager.
• Hel…