Human Resources Manager

Department: Human Resources

Reports To: Directors of Operations

Classification: Exempt

Work Arrangement: Hybrid – Southern California

Compensation: $80,000.00 - $90,000.00 annually

About Pacific Health Group

At Pacific Health Group, we are transforming healthcare by addressing social determinants of health and delivering innovative, community-based solutions that improve lives. Through programs such as Enhanced Care Management (ECM), Community Supports, Behavioral Health Services, Community Health Workers, Street Medicine, and other whole-person care initiatives, we help individuals navigate complex healthcare systems and access the resources they need to thrive.

Our success is driven by passionate, mission-focused professionals who are committed to making a meaningful impact every day. As a rapidly growing healthcare organization, we foster a collaborative, innovative, and people-centered culture where employees are empowered to lead, grow, and contribute to lasting change in the communities we serve.

If you are a strategic HR leader who thrives in a fast-paced environment and is passionate about building exceptional teams, we invite you to join us.

Position Summary

Pacific Health Group is seeking an experienced Human Resources Manager to serve as the operational leader of the Human Resources department. Reporting directly to the Directors of Operations, this position is responsible for overseeing Human Resources operations, employee relations, compliance, workforce planning, talent management, payroll oversight, learning and development, organizational reporting, and strategic workforce initiatives across the organization.

The Human Resources Manager will provide leadership and oversight to a team consisting of Senior HR Generalists, HR Generalists, Talent Engagement Specialists, Learning & Development personnel, Payroll personnel, and Reception staff. This role requires a hands-on leader who can balance strategic planning with operational execution while building scalable Human Resources processes that support a rapidly growing healthcare organization.

The Human Resources Manager serves as a key organizational leader and is expected to function with a high degree of autonomy, sound judgment, accountability, and professionalism. This position requires proactive communication, independent decision-making, operational oversight, and the ability to identify and address workforce risks before they become operational challenges.

The Human Resources Manager will also represent Pacific Health Group within the community by developing and maintaining strategic relationships with community organizations, educational institutions, workforce development partners, healthcare organizations, and other stakeholders that support the organization's mission and growth objectives.

Essential Duties and Responsibilities

Human Resources Leadership & Operations

Serve as the operational leader of the Human Resources department.

Partner with the Directors of Operations and executive leadership team to align Human Resources strategies with organizational goals, workforce planning initiatives, and organizational growth strategies.

Lead, mentor, coach, and develop Human Resources team members while fostering accountability, responsiveness, collaboration, and continuous improvement.

Establish departmental goals, performance expectations, KPIs, and operational standards.

Oversee recruitment, onboarding, retention, employee engagement, performance management, and employee lifecycle processes.

Provide guidance and support regarding employee relations matters, workplace investigations, conflict resolution, corrective actions, and performance concerns.

Ensure compliance with federal, state, local, and healthcare-specific employment laws and regulations.

Develop, implement, and maintain Human Resources policies, procedures, and operational best practices.

Serve as a trusted advisor to organizational leadership on workforce matters and employment-related risks.

Human Resources Operations Oversight

Oversee day-to-day Human Resources operations and ensure timely completion of all Human Resources functions.

Coordinate employee relations activities, investigations, corrective actions, and performance management processes.

Maintain centralized oversight of corrective action governance and documentation within Paycom.

Conduct and coordinate manager and employee check-ins.

Oversee benefits administration, open enrollment activities, qualifying life events, and employee benefit education.

Coordinate workers' compensation claims, return-to-work programs, and carrier communications.

Manage leave of absence administration, including FMLA, CFRA, ADA accommodations, Pregnancy Disability Leave, and interactive process requirements.

Maintain oversight of Human Resources technology platforms, including Paycom, PerformYard, MedTrainer, Testlify, HRIS systems, and Applicant Tracking Systems.

Monitor organizational compliance with policies, procedures, train…