Plastic Surgery Front Office Manager

Front Desk Manager / Supervisor

Full-Time | Monday–Friday | Los Angeles, CA

About Us

We are a rapidly growing multidisciplinary healthcare organization combining:

• Ambulatory Surgical Services
• Plastic Surgery Practice
• Peptide Therapy & Wellness Coaching

We are seeking an experienced Front Desk Manager / Supervisor who thrives in a fast-paced medical environment and can lead both operational performance and patient experience. This role requires a strong understanding of insurance-based healthcare, cash-pay wellness services, patient conversion, team leadership, and compliance-driven medical operations.

Position Overview

The Front Desk Manager / Practice Supervisor will oversee the daily operations of the front office team while serving as a key liaison between patients, providers, billing, and administration.

This individual will be responsible for:

• Managing front office staff performance
• Driving patient conversion and revenue growth
• Maintaining compliance and documentation standards
• Supporting scheduling and patient flow across multiple service lines
• Ensuring exceptional patient experience from first contact through follow-up

The ideal candidate understands both traditional medical practices and high-touch cash-pay wellness environments.

Key ResponsibilitiesLeadership & Team Management

• Supervise and mentor front desk and patient coordination staff
• Conduct staff training and performance evaluations
• Develop workflows that improve efficiency and patient satisfaction
• Monitor daily productivity and accountability metrics
• Assist with hiring, onboarding, and staff development

Patient Experience & Sales

• Convert inquiries into consultations and treatment plans
• Educate patients on available services and programs
• Present treatment options, memberships, and package pricing
• Follow up with leads and inactive patients
• Support achievement of monthly revenue and conversion goals

Insurance & Revenue Cycle

• Verify benefits and eligibility
• Understand PPO, Medicare, workers' compensation, and commercial insurance plans
• Coordinate authorizations and referrals when required
• Work closely with billing teams to reduce denials and improve collections
• Monitor front-end revenue cycle performance

Surgical & Wound Care Operations

• Coordinate patient scheduling and treatment flow
• Ensure compliance with required documentation standards
• Track wound care and surgical center quality metrics
• Support accreditation and regulatory requirements
• Assist providers with operational efficiency initiatives

Administrative Oversight

• Maintain patient records and practice management systems
• Oversee scheduling optimization
• Monitor patient retention and reactivation efforts
• Generate reports for leadership review
• Manage office communications and workflow coordination

QualificationsRequired

• 3+ years of medical office management, practice management, or supervisory experience
• Experience working with both insurance-based and cash-pay medical services
• Strong sales and patient conversion skills
• Knowledge of insurance verification and authorizations
• Experience managing front desk teams
• Excellent communication and leadership abilities
• Strong organizational and multitasking skills

Preferred

• Experience in plastic surgery, wound care, hyperbarics, aesthetics, wellness, or concierge medicine
• Familiarity with EMR/EHR systems
• Experience managing KPI dashboards and staff performance metrics
• Understanding of regulatory and compliance requirements in healthcare settings

Performance Metrics

Success in this role will be measured by:

• New patient conversion rates
• Patient retention and reactivation
• Front desk team performance
• Scheduling efficiency
• Revenue growth
• Insurance authorization turnaround times
• Compliance and documentation accuracy
• Patient satisfaction scores

To Apply:

Please submit your resume along with a brief cover letter describing your experience with medical practice operations, insurance verification, patient sales, and team leadership. We are seeking a motivated leader who can help drive growth while maintaining exceptional patient care standards.

Pay: $28.00 - $33.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Experience:

• Medical receptionist: 4 years (Required)
• Management: 2 years (Required)

Work Location: In person