Dental Office Assistant

Business Assistant

American Family Dentistry - Collierville is looking for a Business Assistant to join our team!

This is a full-time opportunity working in a busy dental office environment. We are looking for someone who is organized, dependable, professional, and able to provide an excellent patient experience from check-in to check-out.

Schedule

Monday - Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 2:00 PM

Responsibilities

The Business Assistant will support daily front office operations, including scheduling and rescheduling appointments, verifying insurance benefits, collecting patient payments, presenting treatment plans, submitting insurance claims, and helping patients understand their financial options.

This role also includes answering phones, greeting patients, maintaining accurate patient records, supporting office flow, and partnering with the clinical team to keep the day running smoothly.

Ideal Candidate

The ideal candidate is friendly, organized, professional, and comfortable multitasking in a fast-paced environment. Dental front office experience is preferred, especially experience with insurance verification, patient collections, scheduling, and dental software.

Requirements

Previous dental or healthcare front office experience preferred

Strong customer service and communication skills

Ability to multitask and stay organized

Comfortable working with patients and team members

Completion of TB testing prior to starting employment

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More About The Role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

About American Family Dentistry-Collierville

American Family Dentistry-Collierville, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join a 9 person team that thrives on collaboration, communication, and community
• Full benefits offered
• Schedule : Monday 7:30a-5:30p, Tuesday 7:30a-5:30p, Wednesday 7:30a-5:30p, Thursday 7:30a-5:30p and Friday 7:30a-2:00p

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Pr…