Dutch Speaking Solutions Consultant - Work Remote In Bulgaria

Dutch Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, specialising in connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing thousands of professionals in rewarding careers, we pride ourselves on delivering a seamless, candidate-first experience from first contact to first day on the job. At Mercier Consultancy Group, we don't just find you a role — we help you build a career you're genuinely proud of.

Job Overview

We are delighted to present an outstanding opportunity for a Dutch Speaking Solutions Consultant position in Bulgaria, working remotely for a leading organisation within the Customer Support Services industry. This is an ideal role for a driven, customer-focused professional who is fluent in Dutch and passionate about delivering exceptional service experiences that genuinely make a difference. Whether you are already exploring Dutch-speaking jobs abroad or are actively seeking jobs in Bulgaria, this position offers the perfect platform to advance your career in a dynamic, internationally oriented environment.

Key Responsibilities

Serve as the primary point of contact for Dutch-speaking clients, delivering prompt, professional, and solution-oriented support across multiple channels including phone, email, and live chat.

Identify, analyse, and resolve customer issues efficiently, ensuring high levels of satisfaction and adherence to established service level agreements within the Customer Support Services environment.

Accurately log and track all customer interactions, queries, and resolutions within the company's CRM system, maintaining detailed and up-to-date records at all times.

Proactively follow up on open cases to ensure full resolution and a consistently positive customer experience throughout the entire support journey.

Collaborate closely with internal teams — including technical support, sales, and operations — to escalate complex issues and ensure swift, comprehensive solutions for customers.

Contribute to continuous improvement initiatives by providing structured feedback on recurring issues, customer pain points, and process inefficiencies to team leaders and management.

Stay fully informed of product updates, policy changes, and service enhancements to ensure advice given to customers is always accurate, relevant, and up to date.

Uphold the highest standards of professionalism, empathy, and brand representation in every customer interaction, reinforcing client trust and long-term loyalty.