Healthcare Receptionist

Job Title: Healthcare Receptionist

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

Our client is looking for a professional and compassionate Healthcare Receptionist to join their team. In this role, you will serve as the primary point of contact for patients, providing exceptional customer service while coordinating appointments, supporting healthcare providers, and ensuring a seamless patient experience.

This position is ideal for someone with previous experience in a medical practice or healthcare environment who enjoys working with patients, managing multiple priorities, and maintaining accurate records in a fast-paced setting.

Responsibilities

Guide patients and families through the onboarding process to ensure a smooth start to services.

Conduct follow-up check-ins after the first appointment, first week, and first month to ensure patients are satisfied with their care.

Build positive relationships with patients and families by providing ongoing support and answering questions.

Coordinate communication between Clinical, Scheduling, Billing, Intake, and other internal teams to resolve issues promptly.

Escalate patient concerns to the appropriate team members when necessary.

Maintain accurate and detailed documentation of all patient interactions.

Schedule, reschedule, and confirm appointments where required.

Respond to incoming calls, emails, and other patient enquiries professionally and efficiently.

Monitor patient satisfaction and identify opportunities to improve the patient experience.

Ensure patient records are updated accurately while maintaining confidentiality.

Support the day-to-day administrative operations of the healthcare team.

Deliver a compassionate, professional, and patient-focused experience in every interaction.