Customer Service Representative; CSR
FF Inc · Tampa, Florida · Posted Jun 26, 2026 · $50,000 to $65,000 a year
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Position: Customer Service Representative (CSR)
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This range is provided by FF Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$50,000.00/yr - $65,000.00/yr
Customer Service Representative
Location: Tampa, FL
Employment Type: Full-Time
About The Position
We are seeking a reliable, customer‑focused Customer Service Representative to join our team full‑time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast‑paced environments, and is looking for a stable, long‑term opportunity with room to grow.
Key Responsibilities
- Greet customers and provide accurate, friendly assistance in person or over the phone
- Answer questions about products, services, policies, and account information
- Help resolve customer concerns and elevate issues when needed
- Process transactions, orders, payments, or account updates (based on company needs)
- Maintain a clean, organized workspace and uphold company service standards
- Document customer interactions in the CRM or system accurately
- Support team members with daily tasks, administrative duties, and customer follow‑up
- Contribute to meeting service goals, quality standards, and team performance metrics
Qualifications
- Strong verbal communication and interpersonal skills
- Friendly, patient, and professional demeanor
- Ability to handle customer concerns with problem‑solving and empathy
- Basic computer and data‑entry skills
- Strong time‑management and reliability — consistent attendance is essential
- Prior customer service, retail, call center, or hospitality experience is preferred but not required
- Ability to work a full‑time schedule (40 hours per week)
What We Offer
- Competitive pay + bonus structure (if applicable)
- Comprehensive training to set you up for success
- Opportunities for advancement into senior roles
- Supportive, team‑oriented environment
Who Thrives In This Role
This position is ideal for individuals who are patient, solutions‑driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
Skills:
problem‑solving,basic,customer,technology navigation,relationship building,sales,computer proficiency,tech‑savviness,communication skills,solution‑oriented demeanor,listening skills,crm navigation,collaboration,collaborative teamwork,email communication,customer engagement,problem solving,email,basic computer proficiency,organizing operations,customer service skills,adaptability,persuasive conversation,persuasive conversations,interpersonal skills,ownership,product knowledge,computer skills,listening,teamwork,calm demeanor,sales skills,crm proficiency,tech‑savvy,communication,crm systems,troubleshooting,problem‑solving skills,persuasion,excellent communication skills,customer interaction,time management,basic computer skills,organizational skills,relationship‑building,active listening,team collaboration,crm software,organization,customer service,technical troubleshooting,sales orientation,customer relationship management (crm),customer relationship management
Seniority Level
Entry level
Job Function
Other
Industries
Business Consulting and Services
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