Dispatching Customer Service Representative

We are looking for a customer-focused Dispatching Customer Service Representative to support daily service operations in Madison, Wisconsin. This Long-term Contract position combines front-line customer communication with appointment coordination, helping ensure homeowners receive timely service and technicians stay on schedule. The ideal candidate is organized, responsive, and comfortable managing multiple priorities in a fast-paced environment while delivering a positive customer experience.Responsibilities:• Manage incoming phone calls, chats, and service inquiries with professionalism, empathy, and a strong sense of urgency.• Turn customer requests and online leads into scheduled appointments by collecting complete and accurate job details.• Coordinate daily technician assignments and adjust schedules throughout the day to improve route efficiency and response times.• Track field activity in real time and respond quickly to delays, urgent requests, cancellations, or rescheduling needs.• Maintain productive appointment calendars by filling open time slots and arranging future maintenance visits.• Keep customers and technicians informed of schedule updates, arrival expectations, and changes to planned service.• Reach out to existing customers to arrange routine maintenance services and support ongoing service relationships.• Follow up after service completion to confirm satisfaction, address concerns, and help resolve issues through completion.• Provide general administrative support for the branch during slower periods and assist with additional service coordination tasks as needed.