Field Service Technician

Key Responsibilities

Preventive Maintenance & Field Execution

• Execute assigned Quarterly, Semi-Annual, and Annual Preventive Maintenance activities on HITEC systems with moderate supervision or support as required.
• Perform electrical and mechanical inspections including rotating machine components, flywheel, couplings, sensors, batteries, filters, cooling system checks, torque procedures, and related service activities.
• Perform basic generator/engine inspections such as meter testing, fluid checks, belts, hoses, leaks, and visual condition checks. Deep engine/generator repairs remain performed by approved third-party vendors unless otherwise directed.
• Support corrective maintenance, emergency service, installation, overhaul, and project-related field activities.
• Prepare for assigned jobs by reviewing scope, procedures, parts, tools, PPE, documentation, travel plans, and customer requirements.

Troubleshooting & Diagnostics

• Perform basic electrical and mechanical troubleshooting using single-line diagrams, schematics, drawings, procedures, diagnostic tools, and technical documentation.
• Use monitoring, SCADA, PLC interfaces, QMS, logs, alarms, and operational status information to support troubleshooting with or without helpdesk assistance.
• Perform first-line fault analysis and escalate complex issues to the HITEC Helpdesk, Senior Technician, Field Service Manager, or other designated support resources.
• Demonstrate calm, methodical troubleshooting by stopping, thinking, verifying documentation, and understanding potential consequences before acting.
• Use the correct tool for the correct task and maintain awareness of workmanship quality.

Customer Communication & Professional Representation

• Communicate clearly with onsite customer representatives regarding findings, job status, delays, recommendations, and next steps within assigned authority.
• Represent HITEC professionally at all customer locations through conduct, appearance, preparedness, communication, and care for the customer site.
• Maintain awareness that customer confidence is strongly influenced by communication, professionalism, cleanliness, and follow-through.
• Demonstrate confidence without arrogance and seek support when additional technical or customer communication assistance is required.

Reporting, Documentation & Operational Discipline

• Complete service reports, checklists, photos, timecards, logs, expenses, and required documentation accurately and within required timelines.
• Follow HITEC documentation, JSOX, quality, safety, and internal reporting requirements.
• Maintain clean and organized work areas, vehicles, tools, test equipment, and job materials.
• Report daily progress, job quality, issues, risks, and completion status to the Field Service Manager or designated Service leadership.
• Support coordination with vendors by observing, documenting, and verifying completion of assigned vendor activities when directed.

Teamwork & Department Support

• Support Level 1 technicians, peers, senior technicians, coordinators, vendors, and managers to help work move forward.
• Supports the onboarding and development of less experienced technicians through professionalism, teamwork, knowledge sharing, and positive field support during OJT activities.”
• Contribute to a department-first culture where success is based on service execution, customer support, and company reputation rather than individual recognition.
• Demonstrate integrity and professionalism when work is missed, delayed, or reassigned; help resolve the issue without blame or negativity.
• Perform other duties as assigned in support of the Service organization.