Administrative Assistant/Customer Service

Job Description:

Customer Service Administrative Assistant, Location: onsite Jacksonville Beach, FL

About Us:

Benchmark Contract Furniture is a united group of caring and talented people dedicated to the success of its customers. We create a positive, supportive environment, and are committed to the betterment of those with whom we come in contact.

What We Do:

Benchmark Contract Furniture works together with design professionals and national end users to envision, create, and provide furniture solutions for public spaces.

Responsibilities and Duties:

• Provide support & assistance to project management team and sales representatives.
• Monitor emails/ phone messages and respond in a timely fashion.
• Handle incoming calls with courtesy, providing assistance and information as needed.
• Follow through on order entry in accordance with established company procedures, including updates on order status.
• Interface with vendors on a daily basis to ensure all outstanding items are addressed and schedules are established.
• Track orders to completion; alert project management team with any/all delays.
• Review ship dates to ensure project timelines are met.
• Organize and handle warranty punch list; work toward obtaining punch list resolution.
• Maintain accurate and standardized order records for accounting department.

Qualifications

• High School graduate or equivalent (Required)
• US work authorization (Required)
• Minimum 2 year customer service environment.
• Must be a team player with a positive attitude and ability to work well with others.
• Excellent telephone skills, computer literacy, ability to multi-task and prioritize.
• Superior customer service skills.
• Detail-oriented with strong organizational skills and data-entry skills.
• Proficiency with Microsoft applications (Word, Excel, Power Point, Outlook).
• Regular attendance required.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Ability to Commute:

• Jacksonville Beach, FL 32250 (Required)

Ability to Relocate:

• Jacksonville Beach, FL 32250: Relocate before starting work (Preferred)

Work Location: In person