Receptionist; Medical​/Dental

Position: Receptionist (Medical/Dental)

Position Summary

Full‑time Receptionist (Medical/Dental) – mandatory COVID‑19 and flu vaccination required. Hourly rate: $19.25 to $19.97, effective 1/1/2024.

Location:

Salmon Creek – Vancouver Medical/Dental Clinic.

Key Responsibilities

• Maintain a clean and healthy workplace and patient area.
• Perform all daily front‑desk activities to completion.
• Answer telephone calls and assist callers.
• Schedule and confirm patient appointments according to the Front Desk Manual.
• Maintain an average daily registration schedule of 21 patients per MD provider, 18 patients per ARNP/PA provider, or 70 phone calls, depending on role.
• Assist the medical/dental records department by scanning documents, queuing/indexing, sorting, filing, and pulling charts as needed.
• Distribute and screen all incoming and outgoing mail.
• Maintain a 100% collection rate by collecting patient account payments and balances.
• Help patients fill out registration forms.
• Assist all patients in accessing health‑care services.
• Inform patients about other health centers and community services.
• Accurately enter patient demographic information into the practice management system.
• Demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Work with the back office to address Clinical Quality Measure gaps.
• Collaborate as a team to complete tasks and assist colleagues as needed.

Productivity and Quality Expectations

• Welcome each patient with a smile and offer assistance.
• If on a call during a patient arrival, inform the patient you will be with them momentarily.
• Address patients by last name.
• Answer each call within three rings.
• Answer calls with: “Good morning (afternoon), Sea Mar Community Health Centers, this is _______, how may I direct your call?” and keep hold time under two minutes.

Personnel and Performance Metrics

• Adhere to schedule and be ready to provide services by 8 am each day.
• Use AIDET skills when serving patients.
• Close quality care gaps for 100 % of patients treated.
• Serve a minimum of ten patients a day.
• Support Follow My Health enrollment.
• Close chart notes within 24 hours of service.
• Maintain an average of 21 patient visits a day per MD provider and 18 visits per ARNP/PA provider.

Education and Requirements

• Minimum one‑year experience in a medical setting.
• Medical terminology preferred.
• Knowledge of Windows, Word, Excel, and computer/typing skills required.
• Excellent verbal, customer‑service, and written communication skills required.
• Strong organizational skills required.
• High school diploma or GED required.

Language Preference

• Bilingual in English/Spanish or English/Russian preferred, but not required.

Benefits

• Medical, Dental, Vision, Prescription coverage
• Life insurance,Long‑Term Disability, Employee Assistance Program (EAP)
• Paid‑time‑off starting at 24 days per year plus 10 paid holidays
• 401(k)/Retirement options

Legal Information

• Sea Mar is an Equal Opportunity Employer. Candidates are considered after 12/29/2023. This position is represented by Office and Professional Employees International Union (OPEIU).

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