Office Manager

We are looking for an experienced Office Manager to support the daily financial and administrative operations of a service-focused, UNION HVAC business in Itasca, Illinois. This role blends office coordination, accounting oversight, and team support, with a strong emphasis on accurate billing, receivables management, and responsive communication across field and office functions. The ideal candidate brings hands-on experience in a service industry environment and can keep workflows organized while maintaining high standards of accuracy and professionalism.Responsibilities:• Direct daily office operations and monitor financial activity for the service department to keep processes efficient and well organized.• Manage service-related billing from initial preparation through final documentation, including waiver processing and customer invoicing requirements.• Oversee accounts receivable functions by tracking outstanding balances, following up on collections, and completing routine account reconciliations.• Process certified payroll accurately and maintain compliance with applicable union rules, reporting obligations, and payroll standards.• Use QuickBooks to record transactions, maintain financial records, and produce regular accounting reports for operational review.• Partner with technicians, dispatch personnel, administrative staff, and clients to coordinate work, address service issues, and support smooth day-to-day operations.• Supervise and coach team members while reinforcing consistent administrative practices and strong service support.• Identify opportunities to strengthen billing, collections, and related office procedures to improve accuracy and workflow efficiency.