E-commerce Customer Support Representative

Join a team that values you. At StaffRight, we connect talented professionals with global opportunities—and we’re growing fast! With competitive pay, health insurance, paid time off (including national holidays), and a supportive HR team always in your corner, you’ll love building your career with us.

The E-commerce Customer Support Specialist provides exceptional support to customers through email. In this role, you'll help resolve customer inquiries, manage support tickets, and ensure every customer receives timely, professional, and accurate assistance. If you're someone who enjoys solving problems, communicates clearly through writing, and thrives in a fast-paced environment, we'd love to hear from you.

What You’ll Be Doing:

Respond to customer inquiries through email

Resolve order, shipping, return, exchange, and product-related concerns

Manage and prioritize support tickets using a customer support platform

Investigate customer issues and provide timely, accurate resolutions

Escalate complex cases to the appropriate internal teams when needed

Maintain detailed and organized records of customer interactions

Collaborate with internal teams to ensure a seamless customer experience

Support the client with additional tasks and responsibilities as needed, in alignment with the role and overall business objectives