Polish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Polish Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm with a distinguished reputation for connecting exceptional multilingual talent with leading organisations across Europe. Our expertise spans a diverse range of industries, with a particularly strong footprint in the Customer Support Services sector, where we pride ourselves on matching the right professionals with the right opportunities. At Mercier Consultancy Group, we are committed to delivering outstanding career experiences while empowering our clients with the skilled, culturally fluent workforce they need to excel in today's competitive marketplace.

Job Overview

Mercier Consultancy Group is actively seeking a motivated and customer-focused Polish Speaking Solutions Consultant to join our dynamic team based on-site in Sofia, Bulgaria. This is a standout opportunity within the Customer Support Services industry for Polish-speaking professionals who are passionate about delivering exceptional client experiences and resolving complex queries with confidence and clarity. If you are searching for rewarding Polish-speaking jobs that combine career growth, international exposure, and an attractive compensation package, this Polish Speaking Solutions Consultant position in Bulgaria is your next great move.

Key Responsibilities

Serve as the primary point of contact for Polish-speaking customers, delivering prompt, professional, and empathetic support across multiple communication channels including phone, email, and live chat.

Accurately diagnose customer issues, identify root causes, and provide effective, tailored solutions in line with established Customer Support Services procedures and quality standards.

Maintain thorough and up-to-date records of all customer interactions and case resolutions within the CRM system, ensuring data accuracy and compliance.

Collaborate closely with cross-functional teams — including technical support, billing, and account management — to escalate and resolve complex customer concerns in a timely manner.

Proactively identify patterns in customer feedback and contribute actionable insights to continuous improvement initiatives within the customer support workflow.

Uphold and promote brand values and service excellence standards during every customer interaction, consistently meeting or exceeding KPIs and satisfaction benchmarks.

Participate actively in ongoing training sessions, team meetings, and knowledge-sharing activities to stay current with product updates, service offerings, and industry best practices.

Support colleagues and contribute to a positive, inclusive, and high-performance team culture within the Customer Support Services environment.