Bilingual Armenian-English Healthcare Customer Service Representative

Join TTEC's award-winning team as a Bilingual Armenian-English Healthcare Customer Service Representative working remotely! Your passion for helping others will be essential in delivering exceptional customer service, as you guide consumers through their healthcare benefits and options.

What You'll Be Doing:

• Respond to incoming calls from customers with empathy and professionalism.
• Engage with customers to thoroughly understand their healthcare needs.
• Research and resolve inquiries using various resources.
• Provide clear and accurate information to assist consumers in navigating healthcare choices.
• Maintain high quality and professionalism while managing a high volume of interactions.
• Adhere to your scheduled work time, including breaks and lunches.

What You Bring to the Role:

• Minimum 6 months of customer service experience.
• Bilingual fluency in English and Armenian.
• High school diploma or equivalent.
• Strong empathy, patience, and attentiveness to customer needs.
• Comfortable using computer systems and Windows-based applications.
• A designated, distraction-free workspace at home.
• Secure, high-speed wired internet connection (minimum 25 mbps).

What You Can Expect:

• Support for your career and professional development.
• Engaging daily interactions that have a meaningful impact on customers.
• An inclusive community culture that encourages giving back.
• A global team dedicated to learning and growth.
• Base hourly wage starting at $21.65.
• A comprehensive benefits package, including PTO, tuition reimbursement, and health incentives.

A Bit More About Your Role:

At TTEC, we are invested in your success from day one. Expect engaging online training sessions that encourage visual connectivity with instructors and fellow teammates. Webcam participation is expected during training and coaching sessions to foster meaningful interactions. You will also have access to personalized coaching and a wealth of free courses to support your career growth. Your caring and supportive nature will set you apart in this crucial role within our dynamic global family.

You will report to a Team Lead and play an important role in enhancing the customer experience while contributing to our team's success.

About TTEC:

TTEC is a global consulting, technology, and managed services company focused on delivering smarter, more human customer experiences through data and technology. Our mission is to connect people and brands every day, beginning with the talent behind the experience.

TTEC is an equal opportunity employer that values diversity and inclusion in our workforce, ensuring all employees feel valued and respected. We aim to reflect the communities we serve by providing amazing service and technology with humanity.

Primary Location: US-CA-McClellan

Job: Customer Care Representative