Senior Healthcare Call Center Representative

Providing empathetic support to healthcare providers, the full-time Senior Healthcare Call Center Representative will manage inbound calls related to claims, benefits, and eligibility while ensuring accurate documentation and adherence to performance metrics in a remote environment. Key responsibilities Handle inbound provider calls regarding claims, benefits, and general inquiries Document call details accurately for tracking and follow-up Meet daily performance metrics, including Average Handle Time (AHT) and quality standards Required qualifications High school diploma or equivalent 1 year of experience in healthcare customer service and high-volume call center environments 1 year of experience with HIPAA regulations and confidentiality standards 1 year of experience in claims processing, benefits, and eligibility Proficiency in Microsoft Office and MS Excel