Housekeeping Supervisor
Hampton Inn, Baltimore/White Marsh · White Marsh, Maryland · Posted Jun 16, 2026
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Essential Job Duties
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Supervises the work of the Housekeeping staff in assigned area,
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Inspects all areas of hotel that the department is responsible for cleaning. Immediately rectifies any issues.
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Promptly reports any maintenance issues
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Trains, directs housekeeping associates in their assigned duties. Evaluates their work performance
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Checks all vacant rooms.
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Ensures staff is following all uniform and appearance standards
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Checks all housekeeping carts for linens, supplies and neatness
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Reports any unusual activity or areas of concern to manager
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Ensures that storage rooms (incl. Linen closets) are cleaned and stocked with linen supplies daily
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Checks assigned area at close of day making sure all equipment and supplies are stored and locked securely
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Follows proper key control procedures to ensure 100% compliance of safety procedures
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Reports room status in assigned area promptly to the Front Desk
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Assists in special projects such as inventory control, VIP requests, and monthly room inspection checks.
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Provides courteous guest service and responds promptly to guest questions, concerns or requests
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When needed, assists in performing daily laundry, housekeeping, and houseman job tasks
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In the absence of Department Head, distributes room assignments and monitors hours
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Assists with interviewing and hiring, as well as coaching and counseling, as requested
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Additional duties may be added at any time at the discretion of management
Consistently models the behavior of a Baywood Ambassador who:
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Maintains a professional image, including physical appearance, verbiage, and body language, at all times to include clean uniform and nametag
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Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
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Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
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Fosters teamwork by offering assistance to others, as needed
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Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
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Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
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Recommends other Baywood properties to our guests, when asked
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Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations
Skills/Qualifications
Education:
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High School graduate or equivalent required; combination of vocational and on-the-job training may substitute for degree.
Certifications / Licenses:
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Brand Certifications preferred
Experience:
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1 year previous hotel housekeeping experience
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Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping experience.
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Brand experience preferred
Additional Skills:
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Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.
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Ability to gain knowledge of applicable franchise standards and procedures.
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Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management
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Ability to read and comprehend manuals
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Ability to positively communicate with guests and co-workers.
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Ability to work within scheduling guidelines
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Ability to work with minimal or no supervision
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Ability to follow schedule and ability to perform physical labor
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Ability to read and understand chemical labels, and Safety Data Sheets, Instructions
Physical Demands
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Walking and Standing: Frequently.
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Must be able to carry 40 lbs. up to 25 feet.
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Sitting: Infrequently
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Bending, Stooping, Reaching: Frequently.
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Must be able to bend at the knees with up to 40 lbs., standing to an upright position.
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Lifting, Push/Pull: Often .
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Must be able to lift 40 lbs. to the waist, chest, and above the head.
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Driving: none
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Traveling: none
Environmental Conditions:
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Inside: Protection from weather conditions, but not necessarily from temperature changes
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Outside: Rarely exposed to weather conditions