Business Operations Associate

Form Health is a virtual obesity medicine clinic delivering physician-led, evidence-based care for obesity and related cardiometabolic conditions. Obesity affects more than 40% of U.S. adults, and as GLP-1 medications reshape the field, Obesity and Cardiometabolic Medicine is in a period of rapid growth and opportunity. Form Health is at the forefront of that shift, building a clinical model that combines rigorous, personalized medical care with the technology to make it accessible at scale.

Every Form Health patient works closely with a dedicated multidisciplinary Care Team, including board-certified physicians (many ABOM-certified, and endocrinologists), advanced practice providers, and Registered Dietitians who together deliver comprehensive, one-on-one treatment that includes nutrition, behavioral health, physical activity, and FDA-approved medication, if appropriate.

Through our mobile app, patients engage in regular video visits along with text messaging, photo journaling, and personalized educational content. We hold ourselves to the highest standards of clinical care and to treating every individual with empathy and respect.

Founded in 2019, Form Health is a venture-backed, mission-driven company partnering with leading employers and health plans to expand access to high-quality, guideline-based obesity and cardiometabolic care nationwide. We're deeply invested in our core value of putting patients first, and equally committed to building a culture where every employee is valued and we learn and grow together.

About the role

We are seeking a Business Operations Associate who will serve as a strategic partner across the business, helping to sharpen data-driven decision-making and help scale our analytical capabilities as we grow. In this role, you’ll drive cross-functional and team-specific analyses with meaningful business impact, and serve as a key partner to Data to ensure insights and the broader reporting infrastructure are widely accessible. This is a full-time opportunity within our centralized Business Operations unit, but working closely with partners across Operations, Commercial, Product, and other key areas of the business. This is a remote role located anywhere in the United States, but we have strong preference for candidates in the Boston, MA area who have the ability to work in the office periodically.

To ensure success in the role, you should be comfortable conducting quantitative data analyses, working collaboratively and iteratively with other departments to scope and execute projects, and reporting results to a broader working team.

What you will do

Analysis Insight

Investigate and solve complex business problems, such as improving provider utilization and increasing patient conversion, by translating ambiguous questions into structured analyses and actionable recommendations

Conduct deep dives across patient enrollment, scheduling, provider capacity, care delivery, and clinical operations to uncover opportunities for improvement

Partner with operational leaders to understand performance drivers and translate insights into prioritized recommendations

Cross-Functional Initiatives Execution

Lead high-priority operational initiatives from problem definition through implementation, measurement, and refinement.

Partner with Operations, Clinical, Product, and Data teams to identify, implement, and measure improvements to workflows, operating models, and reporting tools that support patient conversion, patient access, provider utilization, and operational efficiency.

Define success metrics, build project plans, and drive accountability across stakeholders to ensure initiatives achieve intended outcomes.

Reporting Scalable Infrastructure

Partner with Product, Data, and operational leaders to develop the reporting infrastructure, dashboards, and performance monitoring capabilities needed to efficiently manage key operational and business drivers.

Collaborate with cross-functional stakeholders to establish metric definitions and reporting standards that create a consistent source of truth across teams and business functions.

Scope and work with Product and Data to implement dashboards that transform recurring analyses into scalable, repeatable insights.

Stakeholder Partnership Communication

Serve as a trusted partner and connective tissue across Operations, Clinical, Product, Finance, Talent Acquisition and Commercial.

Represent Operations' needs to Data and Product, and translate cross-functional perspectives into shared priorities alongside Business Operations Lead

Meet regularly with assigned departments to foster relationships, review outcomes and KPIs, and problem-solve

About you

4–6 years of experience in a highly analytical role, preferably in healthcare operations or healthcare consulting

Strong analytical and problem-solving skills, with the ability to structure ambiguous business questions

Highly adaptable and thrives in fast-paced, high-growth environm…