Commercial Account Manager (P&C Insurance)

Understory seeks a motivated Account Manager to join our Madison, WI team. In this pivotal role, you will work closely with Sales and Underwriting to rapidly attain new accounts, strengthen senior-level relationships, and drive revenue through renewals.As an Account Manager at Understory, you’ll support expanding relations with distinguished clientele. Your role goes beyond traditional client service functions because customer success at Understory is about being the voice of clients and brokerage partners within our organization.QualificationsThrive in a supportive but independent workplace with the opportunity to grow as our organization growsHave experience in insurance and working with brokers and insureds, and want to leverage your skills to build your careerAre willing to work a Hybrid schedule (2-3 days per week in office) at our Madison, WI headquartersHave a P&C licenseHave experience working with Commercial AccountsHave a track record of delivering accurate, on-time projects or document-related deliverablesExhibit exceptional communication skills, both written and verbal, along with a detail-oriented approach that ensures every client interaction is handled with precisionDemonstrate flexibility and adaptability in dynamic, ever-changing environments and show readiness to pivot as client needs and priorities shiftAre proactive, solution-oriented, and adept at managing multiple priorities without becoming overwhelmed—drawing on strong organizational and time-management skills to maintain momentum and meet deadlinesAre exceptional at maintaining clear, consistent documentation across all customer touchpoinResponsibilitiesde:Leveraging a detail-oriented approach to ensure accurate, timely client document and resource developmentCultivating and maintaining strong relationships with our internal teams and clients alikeCollaborating seamlessly with the sales and underwriting teams to deliver superior serviceProviding regular updates and feedback to internal teams to drive product and service enhancementsCoordinating and ensuring complete resolution documentation of client concerns with urgency, maintaining a solutions-focused mindset that emphasizes both efficiency and customer careSupporting our regular client and broker partner review meetings by sourcing, analyzing, calculating, collating, and updating performance metrCompensation & Benefitsdes:Base salary and annual bonus commensurate with experienceFull-time benefits include:100% of you and your eligible dependents medical, dental, and vision insurance premium100% of your premium for a $25,000 life coverage policyGroup Term Life, AD&D, Short Term Disability (STD), and Long-Term Disability (LTD) coverageUnlimitedStep into a pivotal role at Understory as an Account Manager and champion a client-first culture. We’re eager to welcome you to our team and enhance our client journey toge#J-18808-Ljbffr