Training Specialist - Optical - Full time - Sterling Heights

General Summary

Responsible for designing, creating, uploading and tracking all web-based educational content with e-learning software. Develop correlating training materials, forms and tools. Architect and construct the Learning Management System (LMS) and manage virtual learning environments. Facilitate web-based and onsite training. Update all training material as needed to ensure consistency with HFO culture, expectations, procedures, equipment and policies.

Principle Duties And Responsibilities

• Plan, research, develop, design, create, test, publish and maintain effective, interactive, easy to understand, user-friendly e-learning training content.
• Training curriculum includes job skills, culture, software and EMR systems, optics, optical equipment, customer service/patient care, insurance information, career development and leadership skills.
• Build, organize, structure, troubleshoot and maintain LMS; (content, courses, learning plans, users and groups).
• Create and distribute practical in-office training and development tools, including all competency lists, observation forms, reference guides, education resources and other documents as needed
• Configure LMS reports, notifications and timelines.
• Report and communicate LMS course completions and progress to leadership.
• Manage HFO SharePoint pages and resources related to training and development.
• Must collaborate, as well as work independently, to develop and maintain beneficial and functional education resources for all team members.
• Track company-wide Performance Management Goals to assess training needs.
• Track all reports related to completion of all e-learning courses and attendance of all offsite and on-site Learn and Grows.
• Responsible for facilitating and attending meetings and workshops related to training and development.

Education/Experience Required

• High school diploma or GED required.
• Associate’s degree or a minimum of two (2) years’ experience in business, healthcare, or employee development required.
• Experience with Microsoft Word, Excel, Publisher, PowerPoint and SharePoint required.
• Learning Management System or e-learning software experience preferred. Electronic Medical Records knowledge preferred
• Previous experience in retail, hospitality and/or customer service preferred
• Must have the ability to read and understand information and ideas presented in writing.
• Must have the ability to listen and understand information and ideas presented through speech. Must have the ability to clearly communicate information, ideas, objectives, and goals to others.
• Must use best practice presentation skills to effectively coach different personality types, creating a safe learning environment.
• Requires excellent interpersonal communication skills, both verbal and written
• Requires problem solving, analytical, and critical thinking skills
• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy
• Must practice the customer skills as provided through on-going training and in-services.

Physical Demands/Working Conditions

• Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
• Must be able to walk, bend and stand for extended periods of time.
• Requires local travel.

Additional Information

• Organization: Community Care Services
• Department: HFO SS Training Dept
• Shift: Day Job
• Union Code: Not Applicable