Executive Director

Nestled in San Francisco's Excelsior neighborhood on a nine-acre campus, the San Francisco Campus for Jewish Living (SFCJL) is the leading senior services organization in Northern California. Our continuum of care includes: the Frank Residences assisted living and memory care; the Jewish Home and Rehabilitation Center, offering long-term skilled nursing, short-term rehabilitation, an acute geriatric psychiatric unit for adults over the age of 65; and our Foundation.

Founded in 1871 and formerly known as the Jewish Home, our legacy grounds us as our vision propels us forward. Today, we've evolved to support more than 2,500 older adults each year through innovative, comprehensive programs rooted in the Jewish values of compassion, community, and excellence. We are equally proud of our inclusive culture, where 950 team members of diverse faiths and backgrounds work together in shared purpose.

Why work with us

Mission-driven nonprofit organization

Competitive compensation and comprehensive benefits

Meaningful work that positively impacts the lives of older adults every day

Inclusive community, welcoming to all (you do not need to be Jewish to live or work here)

Supportive, team-oriented environment

Opportunities for professional growth and development

Collaborative leadership focused on enhancing the employee experience

POSITION SUMMARY

As the Executive Director of Frank Residences, you will provide strategic and operational leadership for Frank Residences and Byer Square, ensuring exceptional resident care, service excellence, regulatory compliance, financial stewardship, and organizational performance. Reporting to the Chief Operating Officer, you will oversee both clinical and non-clinical operations, partner with executive leadership to advance organizational goals, and serve as a key representative of the San Francisco Campus for Jewish Living (SFCJL) within the community and senior living industry. You will foster a culture of accountability, collaboration, innovation, and resident-centered service while ensuring compliance with all applicable regulatory and licensing requirements.

KEY RESPONSIBILITIES

Executive Leadership Operations

• Provide leadership necessary to fulfill the organization’s mission, vision, values, and strategic objectives.
• Oversee the day-to-day operations of Frank Residences and Byer Square.
• Collaborate closely with SFCJL executive leadership to deliver industry-leading care and services.
• Establish and implement operating and human resource policies through the corporate governance structure.
• Ensure all Frank Residences policies and procedures are consistently implemented and maintained.
• Foster accountability, leadership development, and operational excellence within the management team.
• Participate as a key leader in organizational strategic planning initiatives.
• Stay informed of industry trends, innovations, and best practices in senior living and healthcare services.
• Proactively identify opportunities for operational improvement and lead implementation of new systems and processes.
• Lead and coordinate special projects, audits, presentations, trainings, inspections, research initiatives, and organizational improvement efforts.
• Perform other duties as assigned.

Resident Experience Community Relations

• Maintain collaborative relationships with the Frank Residences Resident Council, committees, and resident leadership groups.
• Communicate regularly with residents, family members, and staff to address concerns, resolve issues, and support service recovery efforts.
• Maintain an open-door policy for residents and families.
• Ensure timely response and follow-up regarding resident comments, complaints, and grievances.
• Address resident and family concerns that cannot be resolved at the department level.
• Attend Resident Council meetings and collaborate on the resolution of identified concerns and opportunities.
• Conduct formal and informal resident meetings in accordance with operational and regulatory requirements.
• Ensure the community operates fairly and without favoritism toward any resident.

Regulatory Compliance Quality

• Ensure compliance with all applicable local, state, federal, CDSS, RCFE, Continuing Care Contract, and Corporate Compliance requirements.
• Lead survey preparation activities, mock surveys, audits, and regulatory readiness efforts in collaboration with the Director of Wellness.
• Represent Frank Residences during licensing reviews, audits, inspections, and survey activities.
• Ensure emergency preparedness plans are maintained and operational.
• Establish and maintain systems that promote resident safety and continuity of operations during emergencies.
• Ensure Frank Residences exceeds industry, state, and national benchmarks related to quality of care, resident satisfaction, staff engagement, and operational performance.
• Ensure timely operational, quality, and compliance reporting to executive leadership.

Financial Manag…