Healthcare Associate - AssistRx Academy (Customer Service Representative)
AssistRx · Tempe, Arizona, United States · Posted Jul 9, 2026
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About AssistRx Academy
AssistRx Academy is a structured career-launch initiative designed to empower individuals seeking a career change, and those without prior healthcare experience to begin a meaningful career in the healthcare industry.
Through a four-week paid training program, participants receive comprehensive instruction in healthcare operations, patient services, and compliance fundamentals. Upon successful completion of the Academy, participants are offered full-time employment as a Customer Service Representative supporting one of AssistRx’s client programs.
This initiative serves as a gateway to long-term career growth and advancement within AssistRx and the broader healthcare ecosystem.
Position Summary
The Healthcare Associate – AssistRx Academy is a passion-driven customer service role designed for individuals beginning their healthcare career journey. Participants will complete a four-week training and education program focused on healthcare fundamentals, patient support, and compliance requirements.
Following training, Associates provide external customer service support by receiving and responding to program-related inquiries, assisting with pharmacy benefit investigations, and supporting patients and providers while handling Protected Health Information (PHI). This role works under close supervision with clearly defined tasks and performance expectations.
Successful candidates demonstrate professionalism, empathy, patience, and a people-first mindset in all interactions.
Academy Training Focus (4 Weeks)
Participants will complete instructor-led and hands-on training covering:
Healthcare industry fundamentals and AssistRx program operations
Rules and regulations related to handling Protected Health Information (PHI)
Pharmacy benefit structures and benefit investigation processes
Differences between Commercial Insurance and Government Insurance programs
Customer service best practices, call handling, and de-escalation techniques
Systems navigation and documentation standards
Completion of the Academy is required for conversion into a full-time Healthcare Associate role.
Essential Duties & Responsibilities
Provide accurate, timely, and professional customer service support to patients, providers, and partners
Respond to inbound inquiries related to healthcare programs and pharmacy benefit investigations
Guide callers through program requirements and next steps
De-escalate and resolve customer concerns with empathy and professionalism
Collaborate with other call center representatives to improve service quality and consistency
Maintain compliance with HIPAA and internal data protection standards
Document interactions accurately within designated systems
Perform other related duties as assigned
Career Path & Growth
Completion of AssistRx Academy positions Associates for ongoing development and advancement within Patient Solutions and other AssistRx career pathways, including senior customer service roles, quality, training, and leadership opportunities.