Automotive Online Sales Consultant

About Us:

At Inver Grove Toyota, we take pride in serving drivers throughout Inver Grove Heights, Eagan, Bloomington, and the surrounding Minnesota communities. Since opening our doors in 2009, our family-owned dealership has remained committed to providing a welcoming, customer-centered experience every time someone visits us.

Position Summary:

As a Sales BDC Representative, you will be the primary point of contact for digital and phone inquiries, managing both short-term and long-term customer follow-up. You won't just be waiting for the phone to ring—you will actively engage prospects, nurture relationships, and ensure our sales pipeline remains strong and organized.

Additionally, you will play a crucial quality-assurance role by auditing active leads to ensure our floor sales team is strictly adhering to our established dealership follow-up procedures.

Schedule: Monday - Friday and Saturdays; 5 days a week-Full Time

Key Responsibilities:

• Omnichannel Communication: Reach out to prospective and existing customers via high-volume outbound calls, texts, and emails to schedule showroom appointments.
• Lead Nurturing: Execute structured short-term and long-term follow-up campaigns for unsold traffic and internet leads.
• CRM Mastery: Utilize DriveCentric daily to log all customer interactions, messages, and tasks with precision.
• Process Accountability: Review active leads and monitor dealership activity to ensure the sales staff is following our mandated follow-up protocols.
• Inbound Management: Promptly respond to internet lead submissions and incoming phone inquiries with professionalism and urgency.

Qualifications:

• Experience: Previous experience in a dealership BDC, call center, or customer service/sales role is highly preferred.
• Tech Savvy: Familiarity with DriveCentric or similar automotive CRMs is a major plus.
• Communication Skills: Strong verbal and written communication skills. You must feel comfortable navigating phone conversations, typing professional emails, and sending engaging text/video messages.
• Detail-Oriented: A keen eye for process management and accountability to help keep the sales team on track.
• Drive: A self-motivated attitude with the ability to handle rejection and maintain a positive, high-energy demeanor.

Work Environment:

This is a dynamic, high-energy, and modern in-dealership position. You will work closely alongside management and floor sales staff in a structured, professional, and supportive office environment.

Compensation and Benefits:

• Salary: $57,500 base + commission

Benefits Package:

• Medical
• Dental
• Vision
• Short-Term Disability
• Long-Term Disability
• 401(k) plan with employer match
• Paid Time off and Holidays
• Employee Discounts on vehicles and service

Why Choose Inver Grove Toyota?

At Inver Grove Toyota, we’re committed to helping you thrive. Here’s what sets us apart:

• Lead From the Front: This is a true producing role—you’ll stay sharp and involved in deals while leading the team
• Supportive Team: Collaborative environment focused on growth, accountability, and excellence
• Career Advancement: Opportunity to grow into higher-level leadership as the dealership continues to expand
• Meaningful Impact: Play a key role in shaping both the performance and culture of the finance department