Senior Account Director (Pharma)

Job Overview:

The Senior Account Director at CG Life is a pivotal team member on strategically important key accounts, building and maintaining strong relationships with clients. This position is responsible for increasing revenue within existing accounts and delivering exceptional customer service to clients at all levels of their organizations. As the primary advocate for clients, this person excels in fast-paced environments and is energized by the challenge of helping clients achieve their goals.

The Senior Account Director is a day-to-day business builder, keenly focused on merging experience, current marketplace analysis, and client goals to deliver successful marketing projects, programs, and campaigns. They push past the status quo and encourage those around them to do the same as they lead their teams within the Client Services department.

Key Responsibilities, including but not limited to:

Client Relationships

Owns the client relationship.

Builds and maintains effective client relationships, frequently at the senior level, by establishing trust and credibility at all levels in the client's organization, including senior management.

Establishes regular communication with clients to ensure their satisfaction and facilitate our long-term profitability and growth.

Effectively provides leadership and support to ensure the agency's perspective is effectively communicated and represented, fostering a collaborative environment that aligns team efforts with the organization's goals and values.

Account Growth

Driven to grow accounts, ensuring all opportunities and challenges within an assigned client are understood, solutions are identified, and pushing the team to pursue upsell opportunities.

Collaborates with key leaders to present effective solutions that engage clients and generate excitement for additional projects.

Able to author most parts of a pitch presentation with key input from SMEs.

Account Finance

Ensures the accurate management of the account financials, including managing reporting.

Leads and reports on monthly and quarterly forecast updates for the assigned client account(s).

Project Oversight

Writes monthly account updates and keeps senior management informed of any issues with proactive ideation.

Guides and directs cross-functional teams to deliver high-quality work, strong business results, and service excellence for clients (across Strategy, Engagement, Digital, Creative, Science, PM, etc.).

Leadership Strategic Guidance

Demonstrates exemplary behavior with overall on-the-job professionalism and models leadership behavior by communicating expectations and values clearly, giving employees time to adjust to new tools or practices.

Develops a strong account team by fostering effective working relationships, building confidence and trust, and ensuring clear communication of expectations and feedback.

Effectively leads strategic discussions on initiatives and proactive problem-solving

Owns the client’s business and strategy to effectively influence the client to achieve their objectives.

Leads strategic discussions and meetings with clients and internal teams, demonstrating exceptional account leadership by leveraging insights and industry knowledge to guide decision-making.

Leads ongoing account planning to ensure all opportunities and challenges with the assigned client(s) are understood, and solutions are identified.

Reviews literature on the industry, client, and competitive information to continually expand understanding of brand/market and identify opportunities for client(s).

Internal Relationships

Builds strong relationships with all functional team leads, ensuring the client’s objectives are consistently met.

Leads and guides team spirit and is often relied upon to help them find a quick, acceptable path through difficult situations.

Exhibits effective working relationships across CGL capabilities to drive complex projects from both a strategic and business relationship perspective.

Knowledge Expertise

In-depth understanding of omnichannel marketing concepts and campaigns, including best practices across digital channels, data management, analytics, and related technologies.

Serves as team leader to both the agency team and the client and the client’s agency partners.

Advances best practices in agency process.

Demonstrated understanding and leadership of pharma/healthcare marketing fundamentals.

People Management

Effectively manages, guides, and coaches direct reports by staying involved in their development and providing valuable feedback, guidance, and encouragement.

Takes an active role in mentoring junior team members on best practices and client handling and alerts them to opportunities for mentorship across CGL to achieve career goals.

Contributes to staffing planning for client accounts.

Qualifications and Skills:

12+ years of pharmaceutical agency experience.

Experience working on an AOR pharmaceutical client.

Bachelor's degree in …