Sr. Manager, Software Engineering

Company Summary

Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!

About the Role

As a Senior Engineering Manager on Zoro’s Enterprise Platform Engineering group, you'll provide strategic and tactical leadership to foundational platform services, ensuring technical excellence, reliability, and scalability. You’ll maintain Senior Software Engineer-level technical proficiency and occasionally contribute directly to high-impact engineering tasks, particularly around software quality and testing.

Key Responsibilities

Strategic Vision and Technical Leadership:

Set and execute strategic technical direction, emphasizing robust, scalable, and thoroughly tested foundational services compliant with industry standards (PCI/SOX/NIST).

Maintain hands-on technical expertise, contributing strategically to critical engineering tasks and projects.

Mentor team members in helping to resolve technical challenges and promoting best practices in software quality and testing.

Ensure predictable, timely, and high-quality delivery of large-scale engineering initiatives through strategic planning, prioritization, and alignment with organizational goals and capacities.

People Leadership and Team Development:

Lead and mentor one or more engineering teams, nurturing a culture of technical excellence, inclusivity, and continuous improvement.

Provide clear, actionable feedback and growth opportunities, promoting engineering best practices and rigorous testing standards.

Operational Excellence:

Champion process and tooling improvements, driving efficiency and minimizing technical debt through enhanced testing and operational practices.

Ensure alignment of team capacity management and team initiatives with organizational priorities.

Own and manage platform-related infrastructure costs and third-party tool contracts, ensuring leadership understands the cost/value proposition of various aspects of team spending.

Drive responsible adoption of AI-assisted engineering workflows within the team, ensuring measurable gains in productivity and quality without compromising code quality, security, compliance, or testing rigor.

Cross-functional Collaboration:

Collaborate closely with Staff Engineering, Product Engineering, and Data Engineering teams to align on technical strategy, execution, and outcomes.

Facilitate effective communication and decision-making across diverse stakeholders.

Drive sound technical leadership decisions by communicating technical strategies and project statuses to technology leadership and stakeholders; adapting to the technical-level of a given audience and raising that level where possible through education and explanation.

Incident Management and Reliability:

Oversee proactive monitoring, incident response, and systemic improvements, emphasizing comprehensive testing and reliability engineering.

Participate in enterprise-wide on-call rotation, leading engineers in addressing critical issues that occur in real-time.

Drive the root cause analysis process to identify and address problems that cause unexpected incidents. Mentor and assist more junior managers in their RCA’s where necessary.

Minimum Qualifications

Bachelor’s degree in Computer Science or equivalent practical experience.

8+ years of software engineering experience, including at least 4 years in engineering leadership roles

Proven ability to drive large-scale foundational engineering initiatives, aligning closely with business objectives and compliance requirements

Deep technical expertise with cloud-native infrastructure, distributed systems architecture, Infrastructure as Code, and container orchestration

Demonstrated proficiency at a senior software engineering level, directly contributing to complex, strategically critical technical initiatives

Experience implementing rigorous testing frameworks and reliability practices across large-scale platform services

Exceptional leadership and mentorship skills, with a proven record of developing engineering leaders and fostering high-performing, inclusive teams

Strong strategic communication and stakeholder management skills, able to articulate technical vision and translate complex strategies to various audiences, including senior business stakeholders

Proven experience scaling AI-assisted development practices across teams, measuring and communicating business impact of those improvements

Preferred Qualifications

Advanced degree (Master’s or equivalent) in a technical field

Experience leading internal platform engineering teams responsible for improving company-wide developer productivity and operational reliability

Significant involvemen…