Account Coordinator
First Mile · Newark-on-Trent, England, United Kingdom · Posted Jul 3, 2026
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Greenzone/ First Mile has an exciting opportunity for a full-time Account Co-ordinator to join our dynamic team based in Newark, Nottinghamshire.
About us
We are located in Newark on Trent, specialising in providing bespoke recycling and waste management solutions to our customers. We partner with suppliers who align with our company values and who we believe best fit the needs of our customers. We work alongside our customers to plan and tailor their waste management needs around their business to help strengthen their Corporate Social Responsibilities (CSR), maximise recycling and deliver cost savings. Our ethos is to be a trusted partner that can be relied on as a safe pair of hands.
We value each team member and invest in their growth by offering fantastic training opportunities. We fully embrace new ideas and challenge old practises to find the very best solutions for our customers, suppliers, and people.
About the Role
Reporting to the Customer Operations Manager, the main responsibility of this role is to ensure all customer queries are resolved within specified SLAs to maintain contract compliance and to always deliver exceptional service.
Responsibilities will include but not be limited to:
- Managing all administrative duties in relation to the Company’s customer base.
- Accurately inputting customer collection data to ensure the Company system is up to date and for the timely completion of customer and Company reporting.
- Acting as a first point of escalation for any complex customer issues and queries for the Customer Support Team Leader.
- Instructing the Customer Support Team to process service adjustments in an accurate and timely manner, ensuring customers and suppliers are always kept up to date, and ensuring that all service adjustments are actioned in line with the customer contract or as otherwise agreed with the customer.
- Maintaining a high standard of service delivery and contract compliance and ensuring all issues/queries are resolved.
- Calculating and producing quotations within agreed parameters of margin and value.
- Assisting in the preparation for and attending customer site visits and meetings as required by the Key Account Manager.
- Supporting the wider team as reasonably required to achieve department Key Performance Indicators.
- maintaining strong relationships with customers and to act professionally and courteously at all times in all communications.
- Providing general office and administration duties as required.