German Speaking Player Support for Riot Games Account - Sofia, Bulgaria

German Speaking Player Support Specialist for Riot Games Account

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected and forward-thinking international recruitment and business process outsourcing firms, with a proud track record of connecting exceptional talent with world-class employers across a wide range of industries. We specialize in placing multilingual professionals in high-impact roles throughout Europe, with a particular strength in the dynamic and rapidly growing Gaming & Esports sector. At Mercier Consultancy Group, we are committed to supporting every candidate through a seamless, rewarding career journey — from first contact to long-term success.

Job Overview

We are thrilled to present an outstanding opportunity for a passionate and dedicated German Speaking Player Support Specialist for Riot Games Account position in Bulgaria — one of the most exciting German-speaking jobs available in the European Gaming & Esports industry today. In this role, you will serve as a frontline ambassador for one of the world's most iconic gaming brands, delivering exceptional player support to German-speaking communities and helping to ensure an unparalleled gaming experience. Based on-site in the vibrant city of Sofia, Bulgaria, this is your chance to merge your love of gaming with a rewarding, professionally structured career supported by Mercier Consultancy Group's industry-leading expertise.

Key Responsibilities

Provide timely, accurate, and empathetic player support to German-speaking Riot Games players via chat, email, and ticketing systems, ensuring every interaction reflects the highest standards of customer care.

Investigate and resolve in-game issues including account access problems, billing queries, technical difficulties, and gameplay-related concerns specific to Riot Games titles such as League of Legends, Valorant, and others.

Serve as a knowledgeable resource on Riot Games' products, policies, and community guidelines, keeping up to date with game patches, updates, and esports events that may impact player enquiries.

Escalate complex or sensitive player cases to the appropriate internal teams in a clear, structured manner, ensuring swift resolution and a positive outcome for the player.

Actively contribute to maintaining a safe, fair, and enjoyable gaming environment by identifying and reporting patterns of abuse, fraud, or policy violations within the German-speaking player community.

Collaborate closely with team leads and quality assurance specialists to uphold service level agreements (SLAs) and continuously improve support quality within the Gaming & Esports environment.

Document player interactions accurately within CRM and support platforms, contributing to knowledge base articles and internal FAQs to enhance team efficiency.

Participate in regular team briefings, product training sessions, and performance reviews to ensure alignment with Riot Games' evolving support standards and Mercier Consultancy Group's service excellence goals.