German Speaking Reservations Agent For Booking.com - Work Remote In Greece

German Speaking Reservations Agent For Booking.com

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and BPO firms, connecting exceptional multilingual talent with world-class employers across a wide range of industries — including the dynamic and ever-evolving travel sector. With a proven track record of placing thousands of professionals in rewarding careers across Europe, we pride ourselves on delivering a seamless, supportive, and premium recruitment experience. At Mercier Consultancy Group, your career ambitions are our highest priority.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a German Speaking Reservations Agent For Booking.com position in Greece — one of the most sought-after roles currently available in German-speaking jobs within the European travel industry. In this exciting remote-based role within Greece, you will serve as a trusted point of contact for German-speaking travellers, helping them navigate and manage their bookings through one of the world's leading online travel platforms. This is your chance to build a meaningful career in travel while enjoying the unparalleled lifestyle that jobs in Greece have to offer.

Key Responsibilities

Handle inbound enquiries from German-speaking customers regarding hotel, flight, and travel reservations made through Booking.com, delivering prompt and accurate assistance at every stage of the traveller journey.

Assist customers with new bookings, modifications, cancellations, and special requests in full accordance with Booking.com's policies and travel industry standards.

Provide clear, knowledgeable guidance on accommodation options, travel itineraries, pricing, and availability to ensure an exceptional customer experience.

Investigate and resolve complaints or booking discrepancies efficiently, demonstrating empathy and professionalism in every interaction with German-speaking travellers.

Liaise with hotels, travel partners, and internal teams to coordinate and confirm reservation details on behalf of customers.

Accurately log all customer interactions, reservations, and case updates into the company's CRM and booking management systems.

Identify opportunities to upsell or cross-sell relevant travel services and ancillary products in a consultative and customer-centric manner.

Stay up to date with Booking.com platform updates, travel industry trends, and relevant policies to continuously deliver informed and high-quality support.