Claims and risk management assistant

Company Description

Elite Rent A Car is a vehicle rental company focused on delivering reliable transportation solutions and attentive customer service. We offer a range of rental options tailored to the needs of individual and business clients, including short-term and long-term rentals. Our operations emphasize efficiency, safety, and clear communication to provide a seamless rental experience. We value accountability, collaboration, and continuous improvement, encouraging our team members to contribute to operational excellence while maintaining the highest level of professionalism.

Role Description

Elite Rent A Car is seeking a Claims & Collections Assistant to support our Claims Manager with the daily administration of vehicle claims and collections. This role is responsible for managing collections by following up on outstanding invoices and payments, communicating with insurance companies, customers, body shops, and vendors to resolve payment issues, and ensuring timely collections. The position also includes assisting with claim documentation, maintaining accurate records, preparing invoices, tracking claim progress, and providing administrative support to the Claims Department. The ideal candidate is highly organized, detail-oriented, and comfortable communicating with customers and business partners to resolve claims and collect outstanding balances.

Qualifications

• Previous experience in collections, accounts receivable, claims administration, or a related administrative role is preferred.
• Strong communication and negotiation skills with the ability to professionally collect outstanding balances.
• Excellent organizational skills with exceptional attention to detail.
• Proficient in Microsoft Office, including Outlook, Excel, and Word.
• Ability to prioritize tasks, multitask, and work efficiently in a fast-paced environment.
• Professional, dependable, and able to work independently as well as part of a team.
• Experience in the automotive, insurance, or rental car industry is a plus.
• Strong problem-solving skills and the ability to maintain positive relationships while handling collections and claims.