Cafe Waiter - Waitress

The Server is responsible for taking the guests through the key phase of their Hard Rock experience.

Responsibilities Assuming the role of tour guide, communicator, decision‑maker, entertainer, memorabilia curator and musician (at heart).

Taking guests’ orders.

Running food.

Handling cash and other forms of payment.

Making proficient sales transactions using a point‑of‑sale system.

Properly checking IDs for guests who appear to be under 30 years old.

Demonstrating responsible alcohol service.

Demonstrating impeccable product knowledge.

Performing suggestive selling using proven techniques.

Answering questions accurately and politely.

Satisfying any/all needs of the guests by regularly double‑checking back with guests throughout their experience.

Maintaining a clean and organized station, including pre‑bussing and table maintenance.

Performing opening, closing and side duties such as setting up/breaking down the station, refilling condiments and cleaning ashtrays.

Demonstrating knowledge of all table and station numbers.

Directing guests to areas and restrooms.

Creating memorable experiences.

Entertaining guests to create Raving Fans.

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